Job Description

WORKSHOP FOREMAN (NEC Grade 11/T5B - (External Advert)
Applications are invited for this post in our BULAWAYO Branch Service Centre.

Duties and Responsibilities

Duties include:
• Monitor appointment systems by setting realistic and achievable performance.
• Monitor job quality through quality control inspections, repeat repairs and complaints recorded.
• Monitor customer satisfaction reports and develop service offers by targeting new customers and fleet companies and submit reports to the Management.
• Monitor service and parts co-ordination through regular meetings with Parts Department.
• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.
• Ensure achievement of total service turnover against planned budgets
• Oversees and supervise all functions including receiving of components, inventory control, production and interim quality checks to ensure compliance with all regulations and workshop procedures.
• Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard.
• Coordinates all sectional performance reviews.
• Ensure that safety, health environmental and quality standards are always adhered to by everyone in the department.
• Uphold all TTC/TMC programs presented to Distributors.
• Ensure that there is discipline within the department (monitoring attendance)

Qualifications and Experience

Applicants' criteria:
• Class One Journeyman in Automotive Industry and/or Professional qualifications in a automotive engineering
• Successful hands-on experience in a Service environment at a supervisory level for at least 2 years (can be flexible depending on ability and potential) and at least a Certificate in
Supervisory Management.
• At least Class 2 Driver's License
• Computer literacy and good organisational skills.
• Solid man-management and leadership skills.
• Efficiency and productivity orientation.
• Quality control and time management experience and strong work ethic.
• Exceptional customer care tocus and excellent communication skills.
• Ability to monitor and control workshop activities.
• Confidence and ability to work on own initiative with limited supervision

How to Apply

Candidates should have the ability to deal with the public and staff in a pleasant, positive, and professional manner, whilst taking constructive and helpful approach at all times. The successful candidate must be a team played and be engaged in their own personal development.
Applications with a detailed CV should be forwarded to: [email protected]
Closing Date: 5pm - 18 December 2023

VacancyHQ Expert Job Listing Tips

Here are my responses:

Tips for Success in Your Application:
- Tailor your leadership experience: Showcase your role in managing and coaching a team, particularly in a vehicle workshop setting.
- Highlight efficiency and productivity: Show examples of how you've successfully monitored a service or factory environment for efficiency and productivity.
- Stress your customer service skills: Make it clear how important excellent customer care is to you.
- Demonstrate computer literacy and organizational skills: Ensure your résumé reflects your adeptness in these areas.
- Include relevant qualifications and educational attainment: Specifically, mention any certifications or practical experiences in the automotive industry.
Important Areas of the Job Listing to Note:
- Application Closing Date: The job posting explicitly states a closing date (18 December 2023, 5pm). Ensure your application is submitted before then.
- Application method: Applications should be sent to [email protected] along with a detailed CV.
- Job Location: This job is located at BULAWAYO Branch Service Centre.
- Key Qualifications: Class One Journeyman in Automotive Industry and/or Professional qualifications in automotive engineering are essential criteria.
- Experience: Prior supervisory experience in a service environment is a requirement, ideally of two years or more.
How to Stand Out:
- Obtain Additional Certificates: Valid automotive-related certificates could provide an edge over other applicants.
- Exhibit Excellent Customer Service: Outstanding customer service skills can indicate your ability to maintain client satisfaction.
- Showcase Efficiency and Productivity Goals: Clear specifics on how you've notably improved efficiency or productivity in previous roles will attract attention.
Aspects Novices May Overlook:
- In my experience, novice applicants often overlook the importance of demonstrating man-management and leadership skills in a service environment.
- Also, a lot of applicants may not realise the need for experience in quality control and time management.
- Lastly, jobs in Zimbabwe such as this one often value an applicant's ability to monitor and control workshop activities, which often isn't given due priority by less experienced applicants.

Job vacancies in Zimbabwe, such as this one, provide many employment opportunities in Zimbabwe. However, standing out requires one to carefully scrutinise the job offers in Zimbabwe, in order to tailor applications fittingly. Vacancies in Zimbabwe, and specifically jobs in Zim, can be competitive, but a keen eye and attention to detail when engaging in a job search in Zimbabwe can go far. Also, do not rule out recruitment agencies in Zimbabwe as they often have a wide array of Zimbabwean jobs, not just NGO jobs in Zimbabwe or NGO vacancies in Zimbabwe. All the best in your job search in ZW.

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