Job Description

We are currently seeking a mature and experienced Workshop Administrator to join our panel beating and spray-painting company in Harare. The ideal candidate should have a minimum of 5 years of post-qualification experience in a similar role and must have led a team in a workshop setting. The Workshop Administrator will play a central role in ensuring the smooth and efficient operation of our workshop, with a strong focus on providing exceptional customer service.

Duties and Responsibilities

- Foster a customer-centric approach within the workshop, ensuring that all team members prioritize customer satisfaction and provide a positive experience.
- Oversee the day-to-day administrative operations of the workshop, including scheduling appointments, managing paperwork, and maintaining accurate records.
- Coordinate with the workshop team to ensure timely completion of projects and adherence to quality standards, while keeping the customer informed about the progress.
- Prepare and submit detailed reports on workshop activities, including work progress, productivity, and customer feedback.
- Manage inventory and ordering of supplies, ensuring that necessary equipment and materials are readily available to meet customer demands.
- Assist in the recruitment and training of workshop staff, emphasizing the importance of excellent customer service and effective communication skills.
- Collaborate with other departments, such as finance and customer service, to ensure seamless coordination and communication, resulting in a smooth and satisfying customer experience.
- Monitor and enforce safety protocols to maintain a safe working environment for all workshop staff, prioritizing the well-being of both employees and customers.

Qualifications and Experience

- Minimum of 5 years of post-qualification experience in a similar role within the panel beating and spray-painting industry.
- Proven leadership experience, with a track record of successfully leading a team in a workshop.
- Excellent report writing skills, with the ability to prepare accurate and detailed reports on workshop activities and customer interactions.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficient in using computer software and tools for administrative tasks.
- A commitment to quality and attention to detail, ensuring that work meets high standards and exceeds customer expectations.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members, communicate with clients, and resolve any customer concerns.
- Ability to work under pressure and handle multiple tasks simultaneously, while maintaining a customer-centric focus.
- Knowledge of health and safety regulations in the workshop environment.
- Must be mature, reliable, and able to work independently, while always putting the customer first.

How to Apply

If you meet the above requirements and are interested in joining our team, please submit your resume, along with a cover letter highlighting your relevant experience and qualifications, to [email protected]

Note: Only shortlisted candidates will be contacted for further evaluation.