Job Description

Applications are invited from suitably qualified candidates for the above vacant position. Webdev (Pvt) Ltd is Zimbabwe’s leading web & e-mail hosting, online marketing, e-commerce, online payments and web development company, a multi-award-winning company and also a market leader. Webdev is an employer of equal opportunity and offers a competitive salary and benefits.

Duties and Responsibilities

Researches and develops the current infrastructure foundation and enterprise IT technical configuration for discussion with the technology team and for approval by the Infrastructure Lead.
Keeps up to date with best practice for current infrastructure foundation and enterprise systems and makes recommendations to the Infrastructure Lead.
Analyses and optimises network and hardware infrastructure performance on a monthly basis.
Develops and maintains technical designs of the networking infrastructure to be followed on implementation for approval by the Infrastructure Lead
Supports users on LAN within the organisation with regards to network configuration and operation
Maintains, supports and checks telephone network systems approximately twice a week and reviews any performance related issues. Creates a service checklist.
Provides help desk services to software developers and managers of business units within the organisation
Installs and configures IT hardware, VPS, Cloud services and operating systems and its associated software on server infrastructure.
Monitors and maintains Enterprise data back-ups daily and advises Infrastructure Lead of any incidents or issues.
Maintains and manages software licensing inventory with suppliers of software.
Acts as point of contact with Suppliers regarding services offered to the Enterprise.
Develops and recommends Enterprise IT security Policies and Procedures to the Infrastructure Lead.
Implements, maintains and manages security systems and for the monitoring of file access across the Enterprise network.
Administers email server and related services including security and uptime.
Provides rotational after hours oncall support and monitoring within the team, and provides level 2 escalation for emergency support requests as well as mentoring junior team members
Provides compliance, consultations and 1:1 support services for high value customers

Qualifications and Experience

Knowledge, skills and competencies
High experience - Server operating systems and platform architecture (Linux, Windows, SQL server, MySQL, Google Workspace, Google Cloud, Azure)
High experience - Hardware configuration and management (Remote iKVM, SSH, RDP)
High experience - Systems security best practices and research (Firewall management, intrusion detection, server security audits, reports, security incident management and lifecycle management)
Medium experience - Network Administration (DNS, LAN, WAN, NAT, DHCP, Routing and IPSec VPN configuration and management)
High experience - Systems Administration (SSH, Bash and terminal proficiency, Server upgrades, OS upgrades, system patching, rollbacks, snapshotting, service provision, decommissioning)
Supplier management (Maintain service availability, maintain quality of service, direct supplier management for service issues and escalations)

Qualifications & Experience
Diploma or equivalent in Computer Science
Platform Vendor Certification such as Microsoft Azure, Google Cloud, or Vmware certification or equivalent experience
Network Certification such as Cisco Certified Network Associate (CCNA), Network+ or equivalent experience
4 - 6 years Systems Administration experience (Windows, Linux, Vmware etc)
2- 4 years Network Administration & VOIP experience (Cisco IPsec VPN’s, Mikrotik, Ubiquity Wifi)