Job Description

Applications are invited from suitably qualified persons to fill in a vacancy that has arisen in the Group.
Overall Purpose.
The Service Manager, who reports to the Business Unit Manager, serves as a direct link between our customers, service team, and business partners, and is in charge of ensuring best practices and providing exceptional customer service.
UD, VOLVO, EICHER & DONG FENG TRUCKS AND BUS SERVICE MANAGER

Duties and Responsibilities

Key Responsibilities
Overseeing the timeous diagnosis, repairs and maintenance of Trucks and Buses at the dealership Allocation of duties and allocation of jobs (trucks and buses) to artisans
Outsourcing jobs not undertaken in-house in conjunction with the Parts Manager and Branch Manager
Liaising with the parts Dept over required parts
Overseeing Quality Control, safety and security issues in the workshop
Facilitating the safe and prompt collection, repairs / service / and delivery of customers trucks and buses Overseeing housekeeping in the workshop
Developing rapport with colleagues, customers and suppliers Overseeing all warranty and claims procedures from the OEMs.
Maintaining the workshop according to the company's and OEMs Visual Standards
Ensuring that all staff are up to date with Truck and Bus developments
Ensuring that all staff are trained
Ensuring that customer complaints are investigated thoroughly and resolved
Ensuring that all Artisans, Service Advisors, Foreman, Chargehands are fully utilized and occupied.
Ensuring that a database of all clients is developed and maintained.
Preparing budgets for the department.
Networking with all dealers, suppliers, customers, other managers.

Qualifications and Experience

Key Skills & Attributes
Vast knowledge about trucks and buses (not general knowledge of passenger vehicles)
Organisational skills and ability to meet deadlines Very good written and oral communication skills
Quality Oriented & Customer focused
Strong leadership skills and proven supervisory experience
Exceptional negotiation skills
Promotional prowess and networking ability

Qualifications & Experience
Previous / current experience with Trucks is a must
Class 1 qualified journeyman
Workshop management experience is a must
OEM training and certification
Minimum of 5 years' working experience as a Truck / Bus Service Manager Driver's license preferably Class 1 / 2.

How to Apply

Interested applicants are requested to send their CVs via email to [email protected] stating the job applied for in the email subject. Only shortlisted candidates will be contacted.