Job Description

Based in Harare and Bulawayo
We are looking for an enthusiastic Telesales Representatives to contribute in generating sales
for our company. You will be responsible for closing sales deals over the phone and
maintaining good customer relationships.
An effective Telesales Representative must be an excellent communicator and have superior
people skills. You must be comfortable presenting products or services over the phone as
well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.

Duties and Responsibilities

Contact potential customers to inform them about a product or service using scripts
 Answer questions about the products or company
 Ask questions to understand customer requirements and close sales
 Direct prospects to filed sales reps when needed
 Enter and update customer information on the database
 Take and process orders in an accurate manner
 Handle grievances to preserve the company’s reputation
 Go the “extra mile” to meet sales targets and facilitate future sales
 Keep records of calls and sales and note useful information
 Submit plans and reports in line with the company’s reporting systems

Qualifications and Experience

Proven experience as a telesales representative or other sales/customer service role.
 Proven track record of successfully meeting sales quota especially over the phone
 Good knowledge of relevant computer programs e.g. Microsoft and sage 200 and
telephone systems
 Ability to learn about products and services and explain/offer them to customers and
prospects.
 Excellent knowledge of English
 Excellent communication and interpersonal skills
 Cool-tempered and able to handle rejection
 Outstanding negotiation skills with the ability to resolve issues and address
complaints
 Diploma or degree and sales and marketing or related qualification
 Pharmacy Technician Diploma will be an added advantage

How to Apply

Applications should be accompanied by comprehensive CV and certified copies of qualification certificates addressed to [email protected], also state preference between Harare and Bulawayo.

VacancyHQ Expert Job Listing Tips

CV Restructuring Tips

Relevant Experience: Highlight your experience as a telesales representative or in a similar sales/customer service role. Include examples of where and how you successfully met sales quota.
Technical Proficiency demonstration: Display your good knowledge of relevant computer programs such as Microsoft and sage 200, as well as telephone systems in your CV.
Education Details: Your CV must specify your diploma or degree in sales and marketing or any related qualification. If you hold a Pharmacy Technician Diploma, make sure it's visible.
Soft Skills Description: The job requires excellent communication, impeccable interpersonal skills, and effective negotiation abilities. Draw attention to instances or roles where you have demonstrated these skills.
Language Proficiency: The position requires excellent knowledge of English. Declare your English proficiency level and provide instances where it was required in professional settings.

Close Monitoring Areas:

Role-Specific Requirements: Make sure you have met the specific needs of the job, such as a proven track record in a similar role.
Application Method: Pay attention to how the application should be made, i.e., via email along with a comprehensive CV and certified copies of qualification certificates.
Location Preference: Clearly state your location preference between Harare and Bulawayo.
Contact Info: Take note of the correct email address ([email protected]) to avoid sending your application into a void.
Required Extras: Keep in mind the value of the "extra mile" in this role. Be prepared to add that zeal to your application and the role.

Stand-Out Measures:

Success Stories: What I have noticed over time is that sharing specific success stories and accomplishments in sales disciplines can truly set you apart.
Professional Development: An impressive and continuous professional development journey in your field can differentiate you from the crowd.
Personal Branding: In my experience, crafting a strong personal brand will make your application memorable.

Novice Applicants Common Mistakes:

Sales Skills underestimation: For jobs in Zimbabwe, especially in roles like a telesales representative, many novice applicants fail to value the persistence required for sales roles.
Script Usage: Many applicants neglect the importance of being comfortable using scripts provided to interact with customers, which is essential in this role.
Disliking Rejections: Cool composure while dealing with rejections is a subtle yet crucial factor for sales roles that many tend to overlook.

This analysis brings forth the employment opportunities in Zimbabwean jobs, as in this role.