Job Description

Based in Harare
We are looking for an enthusiastic Telesales Representatives to contribute in generating sales
for our company. You will be responsible for closing sales deals over the phone and
maintaining good customer relationships.
An effective Telesales Representative must be an excellent communicator and have superior
people skills. You must be comfortable presenting products or services over the phone as
well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.

Duties and Responsibilities

Contact potential customers to inform them about a product or service using scripts
• Answer questions about the products or company
• Ask questions to understand customer requirements and close sales
• Direct prospects to filed sales reps when needed
• Enter and update customer information on the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales targets and facilitate future sales
• Keep records of calls and sales and note useful information
• Submit plans and reports in line with the company’s reporting systems

Qualifications and Experience

Proven experience as a telesales representative or other sales/customer service role.
• Proven track record of successfully meeting sales quota especially over the phone
• Good knowledge of relevant computer programs e.g. Microsoft and sage 200 and
telephone systems
• Ability to learn about products and services and explain/offer them to customers and
prospects.
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address
complaints
• Diploma or degree and sales and marketing or related qualification
• Pharmacy Technician Diploma will be an added advantage