Job Description

Applications are invited from suitably qualified persons to fill the following posts within the Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.

SYSTEMS SUPPORT MANAGER CUSTOMS & EXCISE – ICT – LEVEL 7 (1 POST)

Duties and Responsibilities

Key Responsibilities
 Responsible for the active support & quality assurance, cutover, and other daily support activities
of the Customs and Excise systems within the Authority.
 Identify key design decisions in the Authority`s Customs & Excise digital transformations and
communicate to all stakeholders how the proposed solutions can enable the digital transformation.
 Provide guidance and expertise on the best practices of systems and projects management.
 Maintain Customs & Excise services availability, efficient management of resources and
optimization of system performance through estimation of future performance and capacity
requirements.
 Identify ICT based solutions and analyze requirements before acquisition or development to ensure
that they align with the Authority`s strategic requirements covering business processes,
applications, information/data, infrastructure and services.
 Coordinate the review of feasible options with affected stakeholders, including relative costs and
benefits, risk analysis, and approval of requirements and proposed solutions.
 Manage and monitor Customs & Excise Systems Support team’s performance in meeting the
assigned deadlines and milestones.
 Encourage teamwork, build effective teams and resolve problems by creating a supportive and
collaborative team spirit, remaining mindful of the need to collaborate with people outside the
immediate area of responsibility.
 Setting realistic targets for himself/herself and for the team; ensuring availability of resources and
supports staff members in achieving results.
 Any other duties as may be assigned by ICT Senior Management.

Qualifications and Experience

Job Skills and Competencies
 Extensive experience in supporting java based applications or implementations.
 Experience in implementing, configuring and advising digital transformations.
 Must be conversant with at least the following skills and technologies:
 Support of Linux systems
 Support of Oracle and Microsoft SQL Server based databases.
 Must be familiar with the Software Development Life Cycle.
 Business Requirements Analysis and documentation
 Must be a self-starter with ability to work under pressure and beyond stipulated hours.
 Strong communication and presentation skills along with the ability to work in a highly
collaborative environment
 Ability to work with minimum supervision.
 Good organizational, people and time management skills.

Qualifications and Experience
 A Bachelors’ Degree in Computer Science or Information & Communication Technology or equivalent qualification.
 At least six (6) years’ experience in Applications development and support.
 ITIL Certification is an added advantage.
 Knowledge of Customs Systems and processes is an added advantage

How to Apply

Interested candidates should submit applications, accompanied by a detailed Curriculum Vitae by 14
March 2024, All applications should be emailed to: [email protected] clearly stating
the position applied for and addressed to:
The Director, Human Capital
Zimbabwe Revenue Authority
6th Floor ZB Centre
Corner First Street / Kwame Nkrumah Avenue
P. O. Box 4360
HARARE
Please note female candidates are encouraged to apply and only shortlisted applicants will be
responded to.