Job Description

The position exists to implement and control all ICT operations in the organization to ensure that all ICT systems are aligned to meet organizational needs and expectations.

Duties and Responsibilities

1. Monitor and maintain technology to ensure maximum access to all staff.
2. Manage and troubleshoot network hardware systems to identify and correct malfunctions as a mitigating factor against disrupted communications with clients.
3. Maintain network to ensure efficient exchange of communications which is faster and reliable.
4. Manage network performance, reliability and availability to ensure a robust network at all times to serve clients
5. Control and evaluate the operations of information systems and electronic data processing to ensure that all systems are up and running effectively and efficiently.
6. Implements policies and procedures to ensure that the organisation adheres to ICT policies and framework. Such policies will include the following among others:
i) IT Governance Policy
ii) Disaster Recovery Policy
iii) IT Security Policy
iv) IT Network Security Policy
7. Technical and Operating Procedures Manuals
8. Monitors ICT policies, procedures, systems and controls to adhere to generally accepted international standards / good Practice.
9. Meets with managers and users to discuss system requirements, specifications, cost and project timelines as and when needed to ensure for adequate planning.
10. Engage and recommend ICT consultants to design and develop ICT systems in order to keep abreast with technological advancements.
11. Implement and maintain a disaster recovery plan for all systems creating an excellent recovery plan that ensures a full functional system that will be able to recover any lost and corrupted data to ensure important information is not lost
12. Implement and maintain back up system to ensure for the safety of these systems thus avoiding loss of vital information.
1. Provide backup systems for individual documents and input in a server to ensure that all data and information can be easily retrieved.
2. Perform backups and data recovery procedures to ensure a reliable data recovery system within the ICT platform of organization has been put in place hence the provision for organizational achievements.
3. Maintain confidentiality on information stored on servers to avoid leaking information that can be harmful to the company
4. Administer and maintain the company’s ICT infrastructure to ensure hardware and software availability to enhance quality information and communication at all times.
5. Ensure uninterrupted ICT services for all users, the business internet and email access for communication, information security and user support.
6. Provide innovative solutions for ICT that improves efficiency and productivity on project execution.
7. Provide project management and technical support such as monitoring uptime, troubleshooting issues to all branches
8. Maintain servers and desktops, networking hardware, photocopiers and printers by updating software and attending to malfunctions.
9. Monitoring domain security - including ensuring antivirus is functional, Intrusion detection, anti-spam systems to protect bank`s information.
10. Liaise with Finance, Department with regards to purchase & payments of any ICT supplies and services that are used in the bank.