Job Description
Job Description
This role entails assisting the contact center team in delivering exceptional customer experience. This includes ensuring all customer contacts i.e. calls, emails, sms and social media chats are attended to timely and appropriately and information on Group products and services is accurately disseminated to clients. Main focus will be on client servicing, upselling and offering back-office support for the various offerings that the group has.
Duties and Responsibilities
This role entails assisting the contact center team in delivering exceptional customer experience. This includes ensuring all customer contacts i.e. calls, emails, sms and social media chats are attended to timely and appropriately and information on Group products and services is accurately disseminated to clients. Main focus will be on client servicing, upselling and offering back-office support for the various offerings that the group has.
Qualifications and Experience
Skills
Customer Experience (CX), Electronic Mail, Group Problem Solving, People Management, Results-Oriented, Sales
Education
Bachelor of Commerce Honours (BCom Hons): Business Administration (Required)