Job Description

About the job
An exciting career opportunity has arisen for the role of Service Level Administrator within the Group Information Technology Department of CBZ Holdings Limited. If you want to join a team of energetic and passionate professionals, this is your opportunity.

Duties and Responsibilities

Put in place Operational Level Agreements (OLAs) with IT units.
• Put in place Service Level Agreements with business and ensure IT adheres to the service standards agreed upon.
• Tracks service issues raised by internal customers.
• Ensure SLAs are captured in contracts with vendors.
• Tracks service standard from vendors with assistance from support units
• Tracks software license expiry dates and ensure payments are done on time.
• Maintain procedures and guidelines for activities within unit.
• Attend to audit requests and risk issues and ensure all exceptions are actioned timeously and avoid repeat issues
• Communicates planned service outages proactively to management and other stakeholders.
• Any other duties, tasks, assignments and projects as may be delegated by Management from time to time.

Qualifications and Experience

Qualifications, Skills and experience required.
• A Degree in Information Systems, Computer Science, Information Technology
• ITIL Foundation certification
• 2 years' experience in IT Service Management
• Good understanding of IT systems