Job Description

Applications are invited from suitably qualified and experienced persons for this position that has arisen at our Masasa Branch reporting to the Service Manager. The successful incumbent should have the following attributes:

Duties and Responsibilities

Duties Include
• Ensure speedy maintenance and repair through clear identification of customer needs and accurate job card preparation.
• Responsible for ensuring that the service department contributes to customer satisfaction by providing excellent customer care & strengthening customer relationships for both existing customers and prospective clients.
• Ensure vehicle cleanliness though use of vehicle protection materials (seat covers, floor mats etc.)
: Provide clear cost estimates, monitor the work progress, and keep customers informed of additional work done, changes to cost and completion times.
• Ensure proper explanation of customer invoices in terms of all parts, labor, and lubricants & consumables charges.
• Actively promote the services and benefits of the distributor service parts departments to all customers.
• Perform any other duties as assigned to me from time to time.
• Take necessary actions to address, resolve and follow-up all customer complaints in the shortest possible time.
• Ensure that all customer vehicles are clean and ready according to the promised completion time.
• Carry out the service delivery to the customers using the "7- Steps Service procedures" & adhere to
• TSM & Toyota Standards basic requirements.

Qualifications and Experience

Qualifications, Knowledge, and Experience
At least 5 O levels including Maths and English ; A Levels and Higher Tertiary qualifications would be an added advantage
• A minimum of 2-year post-qualification experience in a similar role or professional working environment.
• Strong customer service, communication, and interpersonal skills.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Proficiency in Microsoft Office

Personal Attributes
• Customer-centric: Passionate about delivering exceptional customer experiences.
• Proactive: Takes initiative, anticipates needs, and resolves issues promptly.
• Positive attitude: Maintains a friendly, approachable, and professional demeanour.
• Organized: Manages multiple tasks, prioritizes, and maintains accurate records.
• Team player: Collaborates effectively with colleagues to achieve shared goals.
• Integrity: Demonstrates honesty, transparency, and ethical behavior.