Job Description

The individual should possess, at least, the following skills:
• Strong communication skills, written and verbal.
• Strong inter-personal skills in order to handle customer complaints and questions effectively.
• Critical thinking, organization, time management and problem-solving skills to perform his/her job successfully.
• Knowledge of digital technology including the ability to use the internet and the appropriate software
• Ability to interpret technical terms to the customers
• Decision-making skills to meet customer demands and customer expectations.
• Analytical skills to handle job costing and job invoicing accurately

Duties and Responsibilities

He or she will be responsible for the following duties:
 Booking vehicles and opening job cards
 Welcoming customers and recording their needs
 Generating customer quotations and invoices
 Responding to customer enquiries in person, by phone, email etc
 Preparing repair orders by detailing vehicles defects
 Applying product knowledge of our brand to sell or provide in-depth information about available parts and service options to customers.
 Maintaining positive customer relationships to ensure customer loyalty and repeat business.
 Ensuring all details on services rendered and costs incurred are captured on the invoice

Qualifications and Experience

 Diploma or Degree as Auto Technician or Mechanical Technician will be considered
 An associate degree in motor mechanics or a related field will be an added advantage.
 Experience in the automotive field is key in this job.