Job Description

Applications are invited from suitably qualified and experienced persons to fill the position of Senior
Manager Merchant Services & Agency Banking that has arisen in the Banking Cluster.
JOB PURPOSE
Responsible for leading strategy and championing growth of the Merchant services (including E Commerce)
and Agency Banking business.

Duties and Responsibilities

DUTIES AND RESPONSIBILITIES
• Develop, manage and execute the Merchant Services (Local & International Acquiring) & Agency
Banking strategy.
• Acquisition of new merchants and agents and management of existing merchants and agents.
• Create and grow strong partnerships with Merchants and Agents so as to grow the Banks market
share in the acquiring and Agency Banking business
• Track acquisition, usage, retention of merchants and agent locations
• Work with cross functional partners to understand merchant and agent needs, changes in the
industry landscape and development of customer centric solutions.
• Contribute to Profit & Loss and Balance sheet growth by ensuring usage, profitability and growth
of merchant and agency banking services channels.
• Operate a cost effective, efficient and reliable POS Management system.
• Plan and review campaigns & promotions in collaboration with Marketing.
• Innovate and develop payment solutions to ensure that the Bank remains a leader in the acquiring
and the Agency Banking business
• Ensure projects are completed within timelines, working closely with Transformation, Operations
and Project Management Office teams.
• Manage related risks and ensure compliance with regulatory bodies’ requirements.
• Budgetary control & reporting, staff management and training
• Stakeholder management including engagement with other SBU’s

Qualifications and Experience

QUALIFICATIONS AND ATTRIBUTES
• Business Related Bachelor’s degree
• Relevant Post graduate Degree
• 5+ years’ managerial experience
• Proven experience in the merchant services business including international acquiring (VMC.)
• Experience in the Agency Banking business
• Highly effective cross-functional team management
• Proven experience in management of projects within the Merchant services space
• Proven experience in the development and management of strategic partnerships to grow the
merchant services and Agency Banking business,

How to Apply

Interested applicants can send through their detailed Curriculum Vitae to [email protected] by
the 8 December 2023.

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