Job Description

The Sales Tech Customer Support role involves assisting customers with technical issues related to products, providing product information, and offering technical guidance. The ideal candidate should have strong communication skills and a good understanding of IT products.

Duties and Responsibilities

Provide technical support to customers over the phone, via email, and in person.
Troubleshoot technical issues related to IT products and services.
Guide customers through product features and functionalities.
Document customer interactions, issues, and resolutions in the CRM system.
Collaborate with the sales and technical teams to resolve customer concerns.
Assist in preparing product demonstrations and user training.

Qualifications and Experience

Diploma or Certificate in IT, Computer Science, or a related field.
Experience in customer support or technical sales.
Strong understanding of IT products and services.
Excellent communication and problem-solving skills.
Ability to handle customer complaints and resolve issues effectively.