Job Description

The position exists to assist the Branch Manager in deposit mobilization through customer acquisition, customer relationship management to facilitate increase in market share.

Duties and Responsibilities

Creates awareness of the branch’s existence, products and services by attending and participating in business functions, exhibitions and marketing campaigns.
• Prospects new businesses through cold calls and setting appointments for presentations in liaison with the Branch Manager.
• Advises customers on investment options and referring to treasury for further assistance and calculations.
• Receives the deal note from treasury and forwards it to the customer.
• Makes scheduled courtesy calls or visits, to check on customer satisfaction, giving updates on product development and attend to queries where necessary.
• Monitors and analyzes any changes in customer needs and expectations to ensure loyalty.
• Monitors existing business performance and trends to enable early detection of business opportunities and or adverse trends.
• Receives indemnities, power of attorney instructions, and letters of administrations and capturing them in the system.
• Receives and processes account closure instructions
• Receives and processes customer mandate changes.
• Interviews walk-in clients for loan application and determines the correct product in line with their needs.
• Facilitates the compilation of Know Your Customer documents for account opening for information and future reference purposes.
• Interviews and counsels and screens loan applicants to ensure correct information is captured
• Analyses applicant’s financial status, credit and property evaluations to determine feasibility of granting loans.
• Prepares credit and portfolio reports to facilitate informed decision making in loan processing.
• Processes disbursements of funds by posting in the loan tracking system.
• Checks that all customer documents are KYC compliant and are handled in line with the declaration of secrecy.
• Undertakes teller and vault checks when requested by the branch manager or operations officer to ensure security of funds.

Qualifications and Experience

Critical Competencies
• Attention to detail.
• Communication and influence.
• Customer service orientation.
• Flexibility.
• Information seeking.
• Interpersonal understanding.
• Relationship building.
• Self confidence.
• Speed of action.
Qualifications & Experience
• Degree in Marketing or equivalent
• Corporate professional qualification i.e. CIM/IMM or equivalent.