Job Description

The Retail Manager position is responsible for the overall satisfactory operation of the branch distribution network. The Incumbent is accountable for maintaining satisfactory or better performances in existing and new branches across the country in all Key Performance Indicators. Assists in developing and implementing strategic sales, service and marketing plans focused on how to bring business development and strategic plans to reality through effective operational management of people and resources. Engages with key stakeholders to ensure maximum system performance providing optimum customer experience possible. Maintains satisfactory regulatory standards across the network. Is expected to deliver an optimum level of customer service to retail banking customers.

Duties and Responsibilities

• Develops and monitors implementation of the bank’s micro and SME Lending Strategies that give the bank a sustainable competitive edge.
• Leads and manages the bank’s activities and resources in order to meet the bank’s financial inclusion goals and objectives.
• Designs and implements policies that enhance efficiency and data integrity.
• Prepares the departmental budget and monitor its performance.
• Sets up the easily accessible branch and agency networks as well as customer centric, cost effective and efficient electronic delivery channels.
• Develops and delivers affordable and appropriate products and services that exceed customer expectations.
• Coordinates and spearheads new business development initiatives for the bank.
• Identifies, builds up and manages profitable strategic business partnership relationships.
• Ensures consistency in quality customer service delivery throughout all channels.
• Develops and trains branch staff in line with their skills gaps in order to improve their competencies and customer service quality.
• Advises senior management on market intelligence that can affect the bank’s strategy and operations and recommend a way forward
• Oversees the operations of flagship branch and country branches and ensures productivity and profitability.
• Responsible for distribution strategy of products within area, drives adoption of new products and digital strategy
• Participates in and contributes to the development of new products and service offerings to grow revenue.
• Analyses, identifies and develops business opportunities to drive the Retail Banking in achieving key strategic objectives for the Bank.
• Provides strategic direction on Retail Banking trends to Country Branches.
• Reviews customer acquisition initiatives and checks that the agreed targets are met and takes corrective action where necessary.
• Approves the suitability of an appropriate product in line with the Bank’s policies and procedures.
• Checks and monitors the implementation of the budget, identifies variances, and develops an action plan to address them.
• Carries out ongoing evaluation of staff, identifies performance strengths and deficiencies, and arranges for necessary training.
• Leads branches to achieve set sales targets as well as meet the high-quality service standards set by the bank.
• Monitors sales performance by branches and ensuring that product uptake by clients is at set targets.
• Coaches and trains Branch Managers and staff on the most effective ways of growing client base and client satisfaction.
• Maintains close relationships with key stakeholders in the area in order to identify and exploit business growth opportunities.
• Monitors Financial Performance of branches and ensuring the branches surpass revenue and profit targets.
• Manages Operational Risks at branches as per set guidelines.
• Ensures branches are complying with Anti-Money Laundering and CFT requirements and policies.
• Identifies skills gaps and ensuring staff are trained and are well skilled to deliver as per requirements.

Qualifications and Experience

• University degree in Business Administration, Banking and Finance or Economics, Sales and Marketing or equivalent.
• Professional qualification in banking is a must.
• A Masters in Business Administration or equivalent is an added advantage.
• A minimum of 10 years’ experience in a commercial or microfinance banking set up with at least 5 years at senior management level in microfinance or retail banking operations.
• An in-depth understanding of microfinance and banking retail business is a must.
• Good general knowledge of various banking operations and banking products/instruments

How to Apply

Please submit your CV via the link below:
https://forms.gle/28Uh3GKRkXxenhyu5

ONLY SHORT-LISTED CANDIDATES WILL BE RESPONDED TO.