Job Description

An exciting career opportunity has arisen within First Capital Bank for the role of Retail Branch Manager.
We are looking for a seasoned banking professional to manage one of our branches, drive business growth, and deliver excellent customer service. The successful candidate will have a strong track record of leadership, sales, and operational management experience in a banking environment.

About First Capital Bank
First Capital Bank Zimbabwe is a regional consumer, corporate and investment bank, offering a wide variety of products and services, including credit cards and wealth management. First Capital Bank is headquartered in Mauritius, operates in five countries and has a strong presence in the SADC region. First Capital Bank lends, invests, and protects money for customers and clients worldwide.

Duties and Responsibilities

• Plan and implement the First Capital Bank retail strategy for the Branch through the achievement of a balanced score card approach.
Participate in change management activities as required.
Regular Branch checks to ensure conformance of business to regulatory and operational requirements.
Lead and motivate a team of banking professionals to achieve sales, service, and operational goals.
Develop and implement business plans to drive growth, increase revenue, and expand customer base.
Ensure excellent customer service, resolve issues, and build strong relationships
Manage risk, maintain operational efficiency, and ensure regulatory compliance
• Analyze performance metrics, make data-driven decisions, and provide regular reports.
• Foster a positive work environment, coach, and develop team members.
• Maintain the look, feel and physical security of the branch premises working with Premises and Security Managers. Will also be responsible for security of staff and customers in the retail branch.
• Responsible for the handling and resolving all branch complaints.

Qualifications and Experience

Qualifications and Experience
Minimum qualifications:
• Commercial Degree.
• Relevant MBA and /or other professional qualification is an added advantage.
Experience and Competency required:
• A minimum of three years' experience in the role at a managerial level.
• Possess excellent verbal and written communication to interact with clients, staff and senior management.
• Proven leadership, sales, and operational management skills.
• Strong knowledge of banking products, services, and regulations.
• Excellent communication, customer service, and problem-solving skills.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

How to Apply

How to Apply:
• Send detailed CVs to [email protected]
• Application deadline: 15 September 2024
• Only shortlisted candidates will be contacted.