Receptionist

Job Description

Applications are invited from suitably qualified and experienced persons for the following post:

MARKETING AND COMMUNICATIONS DEPARTMENT

RECEPTIONIST (1 POST – KWEKWE CAMPUS)

Duties and Responsibilities

DUTIES AND RESPONSIBILITIES

Welcoming and assisting University visitors and ensuring an efficient, equitable service is provided to them in person, by phone or via emails.
Using knowledge and judgement to refer enquirers to other staff as appropriate or to assist as far as practicable when the relevant staff are not available.

Qualifications and Experience

QUALIFICATIONS AND EXPERIENCE

5 ‘O’ levels including English Language.
National Diploma or Higher National Diploma in Secretarial Studies.
At least 2 years work experience in a similar environment.
Computer Literate in MS Word, MS Excel, Power Point.

Have a strong knowledge of the University, campus geography, structures and awareness of events.
Have a strong knowledge and general awareness of University systems to assist and direct students, visitors and staff alike
Answering all telephone calls that come through the switchboard with conversational etiquette.
Directing and re-routing all incoming telephone calls to the relevant Officers.
Typing, filing, faxing and photocopying.
SKILLS

Good communication skills both oral and written
Ability to establish an effective rapport with visitors, respond appropriately and communicate information effectively.
Excellent telephone manners.
Basic computer literacy and skills.
Ability to plan and prioritise.
Ability to assimilate a wide range of knowledge.
Excellent organisational skills, accuracy and attention to detail.
Ability to follow organisational procedures, external regulations and legislation.
PERSONAL ATTRIBUTES

Experience of using standard computer software e.g. e-mail, MS Office
Experience of working effectively with customers face to face/ in writing/ using IT/ by telephone.
Experience of recognising and dealing with queries and problems effectively.
Knowledge of or an interest in Higher Education.
Excellent interpersonal and communication skills.
Ability to work under pressure with minimum supervision.

How to Apply

*NB: Midlands State University is an equal opportunities employer. In promoting gender parity, female candidates are encouraged to apply.

APPLICATIONS

Applicants must submit copies of applications with the following: application letter, certified certificates, transcripts, copies of academic (‘O’ and ‘A’ level), national identification and curriculum vitae giving full details of names, place and date of birth, experience, present salary, date of availability, contact telephone number (s) and names and email addresses of three referees addressed to the Deputy Registrar – Human Resource

Deputy Registrar (Human Resource)

Midlands State University

The application pack should be sent as a single merged pdf file to email address: [email protected].

Closing date for applications is 03 July 2026. Note that only shortlisted candidates will be communicated to.

Applicants should clearly state the post being applied for in the subject line. It should also be noted that non-adherence to any of the above instructions will automatically cause the application to be disqualified