Job Description

Handling incoming phone calls, directing them when necessary and taking messages within the established guidelines
Answering general queries in person, by telephone, or email
Booking conference rooms for meetings and presentations and ensuring that refreshments are available before meetings start
Opening all post received into their organisation's mailroom, sorting them into client folders, distributing to relevant staff members and answering any marked priority items within required timeframe
Ensuring visitors sign in on arrival in the reception area

Duties and Responsibilities

Providing information about products and services to customers, clients and partners
Answering or referring inquiries about business operations, policies, or procedures
Carrying out clerical support tasks such as organising meetings, preparing presentations, collating data
Scheduling and following up with appointments
Copying, scanning and routing correspondence/documentation
Maintaining filing systems in paper form or electronically using databases
Answering telephone calls promptly