Job Description

OPERATIONS MANAGER
Redeemed Group of Schools is a premier educational institution dedicated to cultivating the next generation of leaders, innovators, and global citizens. There are 7 elite schools within the Group and are all based in Harare. Redeemed Group of Schools have a rich history of academic excellence and a steadfast commitment to holistic development of its students.

Duties and Responsibilities

JOB ROLE AND RESPONSIBILITIES
The Operations Manager will be involved in both strategic and operational leadership of the schools with specific responsibilities of: -
Leadership
• Provide strategic vision, direction and support to all School Heads to ensure full compliance with Government requirements and regulations.
• Formulate strategic goals in collaboration with key stakeholders (School Heads, Education Director, Teaching staff, etc.) aimed at increasing enrollment targeted levels within the Group.
• Collaborate with the School Board of Executives in developing performance goals aimed at improving operational efficiencies and productivity levels within the Group of Schools.
• Monitor and review on an ongoing basis Redeemed Group of Schools systems and procedures, and where appropriate, recommend improvements.
• Formulate and analyze on regular basis key performance matrix to ensure delivery of outcomes and objectives sought by all stakeholders (Board, Teaching staff, learners and the community) in a cost-effective and efficient manner.

Budgeting and Financial Control
• Collaborate with the Head of Finance or Designate to ensure implementation of internal financial and administration systems and controls.
• Ensure timely preparation of cashflows, termly budgets, financial forecasts, income and expenditure reports, etc. for the Group of Schools as these are critical in aiding decision making.
• Conduct regular meetings with the Head of Finance or Designate to ensure fees levied are fully accounted for and any anomalies are addressed timeously.
• In liaison with Finance, ensure financial reporting and key reports which aid in decision making are produced timeously and shared with key stakeholders.
• Monitor income and expenditure and ensure all School Heads operate within budget.
• Report on regular basis to the Board of Directors updating on schools’ performance, operational activities, development plans, work in progress and completed projects.

IT Infrastructure Management
• Collaborate with Head of IT to ensure the IT infrastructure is reliable and secure, including management of backups, upgrades, maintenance, and servicing of equipment.
• Coordinate with the Head of IT to ensure timeous IT support is availed to staff in terms of software, networking, security, etc.
• Oversee schools IT infrastructure with the Head of IT to ensure the system meets the evolving needs of the school both in terms of learning, teaching, administration and operational function.

Schools Development and General Administration
• Collaborate with project management team to ensure development projects are completed timeously in compliance with safety regulations.
• Establish a Maintenance Schedule and oversee the function and maintenance of the schools by working in liaison with the Education Director and School Heads i.e. ventilation, lighting, grounds maintenance, etc.
• Manage and monitor contracts with external service providers ensuring they are appointed in accordance with the school procurement policies and procedures.
• Oversee and ensure proper maintenance and repairs of the school are carried out and progress monitored.
• Formulate and implement Standard Operating Procedures which act as guideline in handling health and safety issues.
• Develop and implement an effective risk and assessment disaster management recovery plan which are key in managing health and safety issues.

People and Performance Management
• Determine staffing needs in consultation with the Chief Human Resources Officer
• Ensure recruitment of talented individuals is done in accordance with HR policies and procedures.
• Coordinate with HR in conducting regular performance reviews to improve efficiency and productivity.
• Collaborate with HR to ensure that all staff have performance contracts for ease administration of performance management systems.

Qualifications and Experience

QUALIFICATIONS AND EXPERIENCE

• Holder of Bachelor’s Degree in Business and Operations Management, Accounting or any other relevant field.
• Certification or Diploma in Finance for non-financial managers. Masters in Business Leadership, Administration or related field will be an added advantage.
• Proven 10 years’ experience in Operations in a leadership role.
• Experience in both junior and senior education will be an added advantage.
• Ability to plan and manage operational processes to increase efficiency and effectiveness.
• Adept at budgeting and forecasting, and interpretation of financial statements.
• Ability to transform into actioned strategic decisions.
• Strong working knowledge of data analyses and performance matrix.
• Excellent problem-solving skills with ability to work independently.
• Effective interpersonal, oral, written communication schools are essential.
• Proficiency in Microsoft Office applications.

How to Apply

TO APPLY

If you are interested in the above position, please email your CV and application cover letter addressed to the Group Human Resources Manager and send to [email protected] by 22 July 2024. Indicate the position you are applying for in the subject line. Only short-listed applicants will be contacted.

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