Job Description

A leading company in the security industry is searching for a well-organized, dependable and reliable Operations Controller to join our team. Reporting to the Operations Manager the responsibilities of the position will include effective supervision of staff, carrying out impromptu spot checks and site visits, carrying out investigations, risk assessments and audits.

To be successful, you should demonstrate strong operational and supervisory skills. As an Operations Controller, you should be able to use a wide range of resources to solve problems and feel comfortable working alone and in a team.

Duties and Responsibilities

• Designing daily, weekly and monthly guard supervision schedules covering all contract sites.
• Ensuring that Inspectors carry out checks and supervision on all contracts under their area of jurisdiction.
• Carrying out spot checks and impromptu visits to ensure that deployed security guards are executing their duties in line with Client
expectations.
• Periodically assessing the performance of subordinates in the department and undertaking corrective action where necessary.
• Executing security audits / risk assessments on all Client contracts and recommend to management and Client risk mitigation measures to
reduce or eliminate the identified risks.
• Investigating and preparing investigations report on all incidents occurring on Client sites.
• Assisting in the implementation of systems which serve to enhance and improve the effectiveness of the company’s Business Management
Systems (BMS).
• Conducting safety and security surveys.
• Taking an active role in the improvement of service quality by seeking to establish and understand customer requirements specification and
ensuring that operatives are able to meet them.
• Ensuring that all subordinate staff comply with company policies and procedures
• Participating in the formulation of Departmental SHEQ objectives and ensuring implementing of the SHEQ system.

Qualifications and Experience

• Degree or Diploma in Security Management from a recognized University/Institution
• A Marketing Qualification, Knowledge or background will be an added advantage.
• Clean Class Four Driver’s Licence
• At least five (5) years’ experience in the commercial security industry in a senior supervisory role e.g. the rank of Chief Security Officer and
above. Experience in the country’s national security sector at the rank of an Inspector or equivalent and above will be an added advantage.

Other Attributes
• Strong operational and problem-solving skills.
• Excellent written, verbal, and telephonic communication skills.
• Excellent report writing skills
• Willingness to learn and accept constructive feedback.
• Able to work under minimum supervision
• Team player

How to Apply

In return the company offers a competitive package commensurate with the position which will be disclosed only to shortlisted candidates. Interested applicants that meet the above specifications may submit their CVs via email to [email protected] not later than the 15th of December 2023, indicating the position being applied for in the subject line.

VacancyHQ Expert Job Listing Tips

Tips to Assist Applicants:
- In my experience, align your CV with the responsibilities and qualifications required for the job. Highlight your knowledge in Security Management and any marketing background.
- Showcase your experience in the commercial security industry. Highlight any similar supervisory role you've held and emphasize relevant accomplishments.
- Demonstrate your problem-solving abilities and operational skills. Detailed examples of previous incidents you have handled will likely impress potential employers.
- Emphasize your communication skills across diverse platforms, including writing, verbal, and over the phone.
- Detail your ability to work autonomously and as part of a team. Mention previous projects or incidents where your teamwork helped to solve problems.
Critical Factors to note in the Job Listing:
- What I have noticed over time is that the closing date is crucial: Applications are due no later than 15th December 2023.
- ONLY shortlisted candidates will be informed about the compensation package. Maintain professionalism, regardless of whether you are contacted or not.
- Email is the mode of application, and the job position should be stated in the subject line.
- A clean Class Four Driver’s License is required for this job.
- A background in security or marketing gives you an advantage.
Tactics to Stand out in a Crowded Candidate Pool:
- Display a strong understanding of the industry's challenges and opportunities. Engage in continued education to stay updated on trends in the security industry.
- Detail a strategic implementation of a robust security system or successful management of a significant incident. Tangible evidence of your operational skills should set you apart.
- Highlight any additional certifications or qualifications related to the job. Companies, such as those offering jobs in Zimbabwe, appreciate a candidate's commitment to personal and professional development.
Important Aspects Potential Applicants Might Miss:
- A keen eye for detail is vital; the job listing implies the need for on-site visits and impromptu checks. Prepare to pitch how your meticulous nature can be of benefit to the company.
- The mention of implementing "systems which serve to enhance and improve the effectiveness of the company’s Business Management Systems (BMS)" indicates that the operations controller will play a part in augmenting the organization’s processes. Express how you can contribute to this.
- Notably, customer service forms part of the job listing responsibilities. The ability to understand and meet customer requirements is crucial, and many novice applicants might not give this the importance it deserves.

The Zimbabwean job market, like many other job markets, has vacancies in Zimbabwe that favour applicants who read between the lines and meticulously follow instructions. Such employment opportunities in Zimbabwe prove to the potential employer that the jobseeker is thorough. Therefore, tailor your CV and application to meet the specifics of the job listing for a fruitful job search in Zimbabwe.

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