Job Description

Applications are invited to fill the above position which has arisen within the organisation. The successful candidate (s) will be responsible for the following:

Duties and Responsibilities

Responsibilities
• Proactive monitoring availability of Dandemutande's network infrastructure which consists of network links, servers, routers ,switches, base stations, POPs and data centre environment.
• Respond and resolve incoming telephonic, email, walk-in and any other sources of customer queries and inquiries timeously.
• Perform troubleshooting to system failures/ network issues and identify bottlenecks and resolve to ensure long term efficiency and optimal operation of the network.
• Install, troubleshoot, and maintain software/equipment/networks at customer premises and/or remotely.
• First line support for Base station, POPs and IP Transit link outages.
• Chase third parties for RFO's.
• Attend to and ensure that all departmental ticket centres are attended to timeously as per agreed framework.
• Respond and resolve NMS alerts indicating customer product or service outages.
• Coordinate with Service Delivery team through system updates and job cards input to provide services on time to customers.
• Liaise and collaborate with other team members for efficient delivery of services.

Qualifications and Experience

Qualifications
• Degree/Diploma in Telecommunications/Information Technology/Computer Science and/or any relevant
• qualifications.
• At least 2 years experience in an ISP industry.
• Clean Class 4 drivers' license.
• Good analytical skills.
• Good communication and interpersonal skills.

How to Apply

Applications clearly marked NOC Engineer, accompanied by a detailed CV should be sent by no later than 1700hrs on Monday 5 August 2024 to: [email protected]