Job Description

About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action - helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary
Mercy Corps has been present in Zimbabwe since 2002, leading innovative programming focusing on evidence-based solutions that have lasting impact and build resilience. Resilience building is an agency priority and involves using a systems-based approach that builds on proven solutions, accesses new ideas and information, and integrates multiple sectors and partnerships to strengthen food and water security, economic opportunities, and climate change adaptation. Zimbabwe continues to experience recurrent environmental and economic shocks that affect the wellbeing of its communities and undermine development investments. Mercy Corps puts resilience at the core of its strategy to contribute to the wellbeing of Zimbabweans by building communities’ capacities and strengthening systems and institutions.

The Monitoring, Learning & Evaluation (M&E) unit exists to design and implement the monitoring & evaluation systems of Mercy Corps’ humanitarian & development programs. The MEL unit provides technical support service to programs. The aim of the MEL unit is to assist programs in specific activities that help quantify, analyse, and document the impacts and outputs of Mercy Corps’ programs including data collection, data management, data analysis, and mapping. The MEL Unit conducts periodic surveys, impact assessments, manages program data, maps program activities, provides reports and participates in monitoring and evaluation activities.

General Position Summary
The Monitoring & Evaluation and Learning Officer will work closely with communities involved in the program to ensure appropriate targeting and selection, registration, price monitoring and other day to day monitoring of Cash Transfer and Community Resilience Based Activities. Responsibilities will include monitoring visits, supervision of enumerators, timely and accurate reporting and analysis of activities and any other duties assigned by the MEL Specialist and Program Managers.

Diversity, Equity, and Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world's most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Ethics and Integrity
All Mercy Corps staff are expected to behave ethically and demonstrate the highest integrity in their professional and personal life. Mercy Corps has zero tolerance to any form of fraud, corruption, abuse, harassment, or exploitation. Any breach of our policies or misconduct will lead to disciplinary action that may lead to termination.

Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Duties and Responsibilities

Essential Job Responsibilities

PROGRAM MANAGEMENT
● Assist MEL specialist in developing monitoring tools
● Assist in training and mentoring of enumerators
● Perform day to day monitoring activities to collect information from program participants and verify effectiveness of program
● Investigate any issues or problems related to program activities
● Supervise enumerators administering household survey questionnaires and gather qualitative data from direct observation
● Conduct price monitoring in the program sites Complete all monitoring and targeting reports in a timely, accurate manner.
● Assist MEL Specialist and Program Manager with report writing
● Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

Qualifications and Experience

Knowledge and Experience
● Minimum requirement of a BSC Degree in Statistics, Economics or Social Sciences.
● Practical and theoretical knowledge in program monitoring and data collection methods, including interview techniques.
● Quantitative skills including knowledge of basic statistics and mathematics.
● Proficiency in Microsoft Office applications including Excel and Word is required. Skills in other programs, such as Access or statistical packages are also desirable.
● 2 years’ experience monitoring humanitarian programs.
● Comfort and ability to talk to and interview project participants while professionally representing Mercy Corps is essential.
● Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
● Computer skills with strong familiarity with Excel, SPSS and database applications are mandatory.
● Candidate must be willing to travel and work in difficult conditions.

How to Apply

How to Apply
Mercy Corps is committed and accountable to the community members we work with and the beneficiaries we serve. As part of this commitment, Mercy Corps has zero tolerance to violations of the Code of Conduct (Sexual Abuse of Beneficiaries and Community Members (PSEA) Policy, Anti-Trafficking Policy, Child Safeguarding Policy, Mercy Corps Ethics Complaint and Whistle-blower Policy, Sexual Misconduct in the Workplace Policy, Discrimination, Harassment and Bullying Policy, Conflict of Interest Policy and Anti-Fraud and Anti-Corruption Policy).

Applicants are required to download and sign the MC Candidate Declaration Form (copy and paste this link to your web browser) https://docs.google.com/document/d/1RmlrQfcgAa7S5d5WkcUUHoKTNXXOPD74/edit and submit together with CV and Cover letter to Mercy Corps Human Resources at [email protected] by COB 25 January 2024. Please note that CV and Cover should be on one document.

Applications should be clearly marked with the position applied for in the email subject line.

Mercy Corps is an equal opportunity organization and encourages both female and male candidates to apply. Only shortlisted candidates will be contacted. Applicants will be considered on a rolling basis and shortlisting will proceed as applications are received.