Job Description
Job Description
CBZ HOLDINGS LIMITED
Manager, Digital Banking Operations Support
Bank Operations Division
Location: Harare, Zimbabwe (On-site)
About the Job
An exciting career opportunity has arisen within CBZ Bank Limited for the position of Manager, Digital Banking Operations Support, Bank Operations Division. If you are willing to join a team of energized and passionate experts who are driven, this is a career opening for you.
Duties and Responsibilities
The Role: What We Expect From You
The successful candidate will:
* Provide operational oversight, governance and support for digital banking products and services.
* Act as the primary contact and liaison between Bank Operations, Digital Banking, Information Technology, Risk, Compliance and external vendors in the implementation, delivery and support of digital products and services.
* Provide anchor support in the implementation and operationalization of new digital banking products, channels and services.
* Review and assess operational impact of new digital products and services, enhancements and process changes before deployment.
* Develop and maintain operational procedures, controls and support frameworks for digital products and services.
* Contribute to new product designs, testing, User Acceptance Testing (UAT) and go-live activities.
* Engage stakeholders for operational readiness for new products and services, including process alignment.
* Develop, implement and entrench reconciliation frameworks and controls for digital banking products and services.
* Take the lead in coordinating internal teams and external service providers to solve reconciliation and settlement issues.
* Engage external vendors, payment service providers, card schemes, Fintech partners and switch operators in resolving operational challenges.
* Maintain incident logs, root cause analysis and corrective action plans.
* Identify process inefficiencies, operational risks and control gaps and make appropriate recommendations.
* Contribute to automation initiatives to improve reconciliations, reporting and operational monitoring of digital products and services.
* Lead in facilitating issue resolution meetings and drive closure of action items.
* Entrench strict adherence to regulatory requirements, internal policies and all compliance standards.
Qualifications and Experience
Qualifications, Skills and Experience Required
* Possess a degree in Banking & Finance, Accounting, Business Administration, Financial Engineering, Information Systems or a similar qualification from a recognised and reputable tertiary institution.
* Possession of a professional qualification in Banking, Risk Management, Payments, Project Management or Operations Management is a distinct advantage.
* Have at least 5 years’ experience in Banking Operations, Digital Banking, Payments, Reconciliations, Product Support, Retail Banking or a similar detail-oriented and control-focused environment.
* Possess a strong understanding of digital banking products and services, payment ecosystems, card operations, switching, settlement and reconciliation processes.
* Have broad experience working with internal and external stakeholders, including vendors and payment partners.
* Have strong knowledge of Operational Risk Management, Compliance and Regulatory requirements within the banking sector.
* Possess strong analytical and problem-solving skills.
* Have solid report writing, communication and presentation skills.
* Have a strong understanding of Environment, Social and Governance (ESG) principles and protocols and their impacts.
How to Apply
How to Apply
If you meet the above criteria, you are the ideal person we are looking for.
Kindly upload your detailed CV and proof of qualifications on the CBZ LinkedIn platform no later than Wednesday, 12 August 2026.