Job Description

About
Zvandiri is a local PVO which supports the Government of Zimbabwe to ensure that all children, adolescents and young people living with HIV survive and thrive by connecting them with trained, mentored peer counsellors living with HIV. This peer counsellor cadre (known as Community Adolescent Treatment Supporter) has been scaled by the Ministry of Health and Child Care across Zimbabwe and has been adopted by 13 other countries in the region with funding from multiple bilateral and philanthropic partners.

IT Technician
Location: Harare

Position Summary
The IT Technician specializes in Network Infrastructure, Microsoft 365, Azure and Endpoint Management. They provide second-line support to end users, resolving technical issues related to hardware, software, and network connectivity as well as implementing security best practices. Additionally, they manage and troubleshoot Microsoft 365 applications, collaborate on security protocols, and support users in configuring ERP platforms for financial and operational processes. Reporting directly to the senior IT officer, the IT Technician plays a vital role in maintaining a reliable and secure IT environment for the organization.

Duties and Responsibilities

Roles and Responsibilities
• Technical Support
• Service Desk and Support Ticket Management
• Troubleshoot and resolve all operational issues, including hardware, software, and network connectivity.


• Escalate complex problems to the Senior IT Officer, MSP or Vendor where necessary.
• Support users in configuring and using our ERP platforms for operational, financial and accounting processes.
• Assist with hardware installations, upgrades, and maintenance.
• Perform vendor and ICT inventory management.
• Disaster Recovery and Business Continuity.
• Website management
• Microsoft 365 Management:
• Manage Microsoft 365 applications (e.g., Outlook, Teams, SharePoint, OneDrive) as well as other services within the organisations IT Service Catalogue.
• Ensure security and optimisation of all Microsoft 365 services.
• Assist users with account setup, permissions, and troubleshooting.
• Azure
• Manage the Azure Cloud Platform, ensuring optimisation and security
• Manage Azure-Hosted Infrastructure, ensuring SLAs are met and optimal security and configurations are in place.
• Endpoint Management and Security
• Monitor and maintain endpoint devices (computers, laptops, mobile devices).
• Implement security protocols, including antivirus software, firewalls, and encryption, ensuring software is up-to-date and protecting against threats.
• Conduct regular security audits and address vulnerabilities.
• Collaborate with the senior IT officer to implement security protocols and best practices.
• ERP
• Work closely with finance and operations teams to support ERP solutions for financial and operational processes.
• Troubleshoot issues related to ERP platforms.
• Conduct regular system audits, identify vulnerabilities, and recommend improvements.
• Documentation and Training:
• Ensure technical documentation libraries are maintained and kept up to date for all systems.
• Create and update technical documentation, user manuals, and FAQs.
• Provide training to end users on IT tools and best practices.
• Document incidents, solutions, and procedures for knowledge sharing.
• Collaboration and Personal Development:
• Collaborate with cross-functional teams to address IT-related challenges.
• Participate in all IT projects and initiatives.
• Stay updated with industry best practices and new technologies

Qualifications and Experience

Professional Qualifications, Skills and Experience

• Bachelor’s degree in a Computer Science field
• At least 4 years in a technical support role for a Microsoft 365 and Windows environment.


• Excellent teamwork, communication and interpersonal skills, with ability to work effectively with internal stakeholders and to articulate technical matters clearly to non-technical management and employees
• Strong problem-solving skills and ability to manage complex projects.
• Desirable: Microsoft Certified in Fundamentals for 365, Azure and Power Platform, Endpoint Management and Networking.
• Desirable: Experience of Zimbabwe telecoms, hardware selection, maintenance, networking (e.g., Ubiquiti Unifi, Cisco Meraki, StarLink).

How to Apply

Click the button below to complete job application form for the IT Technician role.

To apply for any of these positions:
Complete the job application form on the provided links and send a 2-page CV and application letter to [email protected] indicating the position being applied for in the email subject.

Deadline: Midday 17 October 2024

Why Join Us
• Meaningful Work: You’ll contribute directly to improving the lives of children and adolescents.
• Cutting-Edge Environment: Work with the latest technologies and stay at the forefront of digital health.
• Collaborative Culture: Join a passionate team dedicated to making a difference.

If you’re excited about leveraging technology to transform healthcare and support our Children and Adolescent Treatment Support workers, we encourage you to apply!

Zvandiri is an equal opportunity employer promoting gender, equity and diversity. Female candidates are strongly encouraged to apply. ZVANDIRI has zero tolerance for any form of harassment and staff are expected to uphold the organizational values and core competencies especially diversity and inclusion, integrity, commitment, and respect for others as our selection process reflects our commitment to the protection of children and safeguarding employees and communities from Sexual harassment, exploitation and abuse.
Canvassing will lead to disqualification.

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