Job Description

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IT Systems Administrator

Duties and Responsibilities

The incumbent will have the following key responsibilities:
• Provide technical support to employees and clients via phone, email and in person.
• Troubleshoot hardware and software issues and provide timely solutions.
• Install, configure and maintain IT systems and software.
• Monitor and maintain network security, including firewalls and antivirus software.
• Assist with IT projects and upgrades as needed.
• Document IT procedures and maintain accurate records of IT assets.
• Diagnosing and solving hardware or software faults- replace parts as required
• Help set up systems or resolve issues/troubleshoot system and network problems

Qualifications and Experience

Minimum Requirements:
• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in IT support or a related field
• Strong knowledge of Windows and Windows Server operating systems
• Experience with network troubleshooting and administration