Job Description

POSITION- IT HELP DESK OFFICER.
REPORTS TO- IT MANAGER
LOCATION- GADZEMA, CHEGUTU.
Overview of the role
Responsible for ensuring the smooth operation of network infrastructure, providing IT help
desk and support, troubleshooting issues, maintain surveillance systems, and providing
software training.

Duties and Responsibilities

Duties and Responsibilities
1. Network Maintenance
• Monitor and maintain the TP-Link Omada network System.
• Ensure the network infrastructure is secure and optimized for performance.
• Perform routine network equipment maintenance and updates.
• Collaborate with vendors for equipment maintenance and upgrades.
2. IT Helpdesk Support
• Provide technical support to employees, resolving hardware and software issues
promptly.
• Assist with the setup and configuration of workstations and peripherals.
• Respond to It support requests, both in person and remotely.
• Document and track support requests and resolutions.
3. Surveillance System Maintenance
• Manage and maintain the surveillance systems connected to the network.
• Ensure the security cameras are functioning correctly and securely.
• Troubleshoot issues with the surveillance system and coordinate repairs or repairs as
needed.
• Monitor and manage video storage systems.
4. Software Training
• Provide software training to employees when new software applications are
implemented.
• Develop training materials and documentation.
• Conduct training sessions and workshops to ensure employees can effectively use
software tools.
• Offer ongoing support and assistance to users as they adopt new software.
5. Troubleshooting
• Identify and troubleshoot network and system problems promptly.
• Investigate and resolve connectivity issues.
• Collaborate with the IT team to diagnose and resolve complex technical problems.
• Develop and implement solutions to prevent recurring issues.
6. Documentation and Reporting
• Contribute to the development of IT policies and procedures.
• Maintain accurate records of network configuration and changes.

Qualifications and Experience

Qualifications and Experience
• Degree in Information Technology, Information Systems or Computer systems.
• At least 3+ years’ experience in IT support and systems maintenance.
• Excellent written and verbal communication skills.
• Good problem-solving skills.
• Must have good interpersonal skills.
• Attention to detail.
• Ability to multitask.
• Being certified as CompTIA A+, Microsoft certified professional (MCP) is an added
advantage.

How to Apply

How to Apply
Send your CVs, Cover Letter and copies of certificates indicating the position you are applying for to
[email protected] /submit hardcopies at reception not later than 22 January 2024.
Applications received outside of the stated channel will not be considered.