Job Description

Applications are invited from suitably qualified candidates to fill the following position that has arisen in our organization.

Duties and Responsibilities

 Respond to user requests for service, troubleshoot problems and help develop
solutions.
 Support PC hardware components, desktop operating system software, and application
software.
 Perform minor repairs to equipment and arrange for other servicing needs.
 Identify and report system issues to vendors. Monitor and test resolution of those
issues sent to vendors.
 Monitor antivirus software and updates and repair computers infected with spyware,
adware and/or viruses.
 Monitor backup systems and procedures to ensure data security.
 Record activities, solutions and other responses to request for service.
 Assist in maintaining inventory records and documentation for equipment.
 Consult with vendors, perform research and evaluate products to assist in the selection
and purchase of equipment and installation or upgrade of systems.
 Assist users in determining appropriate software solutions to meet needs.
 Develop and provide user training for basic hardware and software use.
 Provide backup technical support for network including router, firewall, and wireless
access point.
 Any other duties that may be prescribed by the supervisor.

Qualifications and Experience

 Studying towards a Bachelor’s degree in Information Technology, Computer Science, or related field
 Knowledge of computer systems and software
 Knowledge of network and system security
 Familiarity with hardware and software installation
 Excellent problem-solving and troubleshooting skills
 Strong communication and customer service skills
 Able to work independently and as part of a team
 Able to learn quickly and adapt to changing technology.

How to Apply

Prospective candidates in possession of the above should send applications together with CV’s and results to [email protected] and mention the position being applied for in the subject matter.

Deadline for receipt of applications is Monday, the 5th of AUGUST 2024 at close of business.