Job Description

The ICT Officer will be responsible for the implementation, coordination, troubleshooting, and content management of the YA E-Learning Platform, working closely with the e-learning platform development team to ensure the successful launch, adoption, and utilization of the platform. ICT Officer will also work closely with the Young Africa Zimbabwe team to manage computer systems, hardware, software, and networks. ensuring they are secure and free of vulnerabilities. He/she must also ensure that the organization's data and information is protected, backed up, and recoverable in case of a disaster.

Duties and Responsibilities

Develop and implement strategies to promote platform uptake and usage among target users.
Oversee the implementation of the YA E-Learning Platform in coordination with the development team. This includes managing user registration, monitoring platform usage, tracking user progress within courses, providing user support, coordinating with stakeholders, conducting quality assurance checks, and driving continuous improvement efforts such as implementing updates, improvements and new features based on user needs and industry trends.
Coordinate with the Young Africa team and development team to ensure the platform is seamlessly incorporated into existing systems and widely adopted by users.
Provide technical support and troubleshooting assistance to platform users.
Address any functionality issues or user concerns promptly and effectively.
Collaborate with the development team to resolve technical issues as needed.
Ensure that the platform's courses, resources, and user materials are organised, accurate, and accessible, and make necessary updates to keep the content current and aligned with organisational goals
Monitor user engagement and feedback to continuously improve content quality.
Conduct training sessions for trainers and users on platform usage and best practices.
Evaluate training effectiveness and make recommendations for improvements.
Effective support to users (including staff, learners, and guests). Deliver effective and efficient support for all Young Africa users including hardware and software installations, troubleshooting and system configuration assistance to ensure compliance with YA operational requirements and relevant ICT regulations.
Hardware and software deployment of institution owned and operated equipment - including staff terminals, printers, and publicly accessible PCs.
Hardware and software setup for institutional terminals - in addition to acting as an administrator for those terminals.

Qualifications and Experience

● Bachelor's degree/Diploma in Education/Adult Education, Educational Technology,
● Diploma or Bachelor’s Degree in Information Systems, Information Technology, or related field.
● Proven experience (at least 3 years) in e-learning platform management, preferably in the context of vocational education and training (VET) or related programs.
● Familiarity with Learning Management Systems (LMS) and e-learning tools/software.
● Strong analytical skills, problem-solving, and critical thinking abilities.
● A prospect who is self-motivated, detail-oriented, and can work well in a team is what Young Africa look for in potential candidates.
Proven experience in ICT support and administration, with a strong technical background in IT systems and networks.
Solid understanding of network protocols, security principles, and best practices.
Proficiency in installing, configuring, and troubleshooting hardware and software components, including servers, routers, switches, and firewalls.
Experience in project management, security systems, or database design can also be an added advantage.

Skills and Attributes
• Sound working knowledge of all Microsoft operating systems and Office 365 products.
• Good communication skills, including the ability to provide clear explanations, both in person and on the phone, of technical aspects in plain language understandable by all.
• IT Security Tools (Anti-virus / Device Encryption / Group Policy Use).
• Sound working knowledge of networking concepts such as IP, DHCP, DNS.
● Strong coordination skills with the ability to manage multiple tasks and stakeholders.
● Excellent communication and interpersonal skills for collaboration and user support.
● Technical proficiency in e-learning platforms, content management, and troubleshooting.
● Knowledge of instructional design principles and best practices.
● Analytical mind set for monitoring, evaluation, and continuous improvement.
● Fluency in English;

How to Apply

Interested candidates should send one-page motivational letter including expected salary, and a detailed CV, not more than 3 pages to [email protected] by the 6th of May 2024. Send the cover letter and CV as one page.