Job Description

Applications are invited from suitably qualified persons to fill the following posts within the Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.

ICT SUPPORT SPECIALIST – ICT- LEVEL 9 (1 POST)

Duties and Responsibilities

Key Responsibilities
 Adheres to change, release, incident and problem management processes and
procedures
 Administers accounts and assigns privileges according to user duties in the region
 Assists in installing, configuring, diagnosing, repairing, and upgrading the
 Authority’s PC hardware, printers and other ICT equipment while ensuring its
optimal performance
 Assists the ICT Service Desk Manager to maintain work stations hardware and
software, applications, printers and other hardware peripherals
 Configures and administers desktops, printer and remote station networking devices
 Co-ordinates ICT operations for the assigned region
 Participates in implementation of ICT projects across all the stations
 Perform preventive maintenance within the Region under support
 Supports development and implementation of new computer projects and new
hardware installations
 System updates, software upgrades and end point rollouts and support across
ZIMRA
 Troubleshoots, resolves and/ or escalates Systems queries to Service Desk Manager
for technical support.

Qualifications and Experience

Job Skills and Competencies
 Self-starter with ability to work under pressure and beyond stipulated hours.
 Ability to work both independently and as part of a team.
 Good communication and people skills.
 Unquestionable integrity.

Qualifications and Experience
 BSc degree in Computer science, Information Systems or other related field or
studying towards an IT degree.
 At least five (5) years' experience working in an ICT support environment.
 Experience of working with networked computing systems/windows TCP/IT
networking experience;
 Knowledge of and competence in Microsoft Windows operating system and office suite

How to Apply

Interested candidates should submit applications, accompanied by a detailed Curriculum
Vitae by 18 March 2024, All applications should be emailed to:
[email protected] clearly stating the position applied for and
addressed to:
The Director, Human Capital
Zimbabwe Revenue Authority
6th Floor ZB Centre
Corner First Street / Kwame Nkrumah Avenue
P. O. Box 4360 HARARE
Please note female candidates are encouraged to apply and only shortlisted
applicants will be responded to.