Job Description

We are urgently looking for detail-oriented reservation agents to assist our
customers with their booking needs. You will provide various planning and
booking services, including answering customers’ questions, making travel
suggestions, and booking rooms and tickets.
The candidate must be able to work with minimal supervision and have
excellent customer service skills. Additionally, you should be able to up-sell
and have excellent knowledge of deals and savings available to customers.

Duties and Responsibilities

Responsibilities:
• Answer incoming calls and emails regarding hotel room reservations
• Assist guests with booking, modifying, and cancelling reservations as
necessary
• Provide information about hotel facilities, pricing, and policies
• Upsell rooms and packages to guests to increase revenue
• Accurately input guest information and payment details into reservation
system
• Ensure all reservations are properly documented and confirmed with guests
• Manage room inventory and allocate rooms based on availability and guest
preferences
• Providing support to customers who may need to amend or cancel a
reservation.
• Collaborate with other hotel departments, such as housekeeping and front
desk, to deliver high-quality service to guests
• Maintain knowledge of local events and attractions to make recommendations
to guests
• Handle customer complaints or issues related to reservations and escalate as
necessary.

Qualifications and Experience

Requirements:
• Diploma in Tourism and relevant hands-on experience working in sales
or public relations, preferably in the hospitality or industries.
• Excellent customer service, written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize
tasks.
• Proficient in hotel reservations system.
• Flexible working hours.

How to Apply

Respond to [email protected] or
WhatsApp: 0773 422 135 (Strictly no calls please)
Closing Date of application is 31 May 2024

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