Head - Omnichannel (Physical Channels)

Job Description

A leading financial institution invites applications from suitably qualified and experienced candidates to fill the following strategic positions which have arisen.

HEAD – OMNICHANNEL (PHYSICAL CHANNELS)

Job Purpose

To oversee and optimise physical banking channels including branches, ATMs, and agency banking, ensuring seamless integration with digital platforms.

Duties and Responsibilities

Key Responsibilities
• Oversee customer-facing banking channels (branches, ATMs, agencies)
• Develop and implement branch network strategy aligned to bank objectives
• Ensure seamless integration between physical and digital channels
• Drive sales and business development through branch and agent networks
• Manage agent banking networks and ensure compliance
• Enhance customer experience across all physical touchpoints
• Monitor operational efficiency, performance, and data analytics
• Ensure compliance, security, and risk management

Qualifications and Experience

Minimum Qualifications & Experience
• First Degree in Banking, Commerce, Accounting, Business Studies or related field
• Postgraduate Banking qualification is an added advantage
• Extensive experience in retail banking, branch operations, or channel management
• Strong strategic, operational, and leadership capability

How to Apply

HOW TO APPLY

Interested candidates should submit:

• Updated Curriculum Vitae (CV).
• Certified copies of academic and professional qualifications.
• Cover letter clearly indicating the position being applied for.
📧 Applications to be sent to: [email protected].
📅 Closing Date: 25 June 2026

NOTE
Only shortlisted candidates will be contacted.