Job Description

We are looking for enthusiastic, self–motivated, and committed individuals to join our Dynamic
Team Members for the positions below.

Head Information Systems (Grade D5)

The incumbent will be responsible to the Technical Director.

Basic Function
Develops and implements an Information Technology strategy, policies, and procedures that support
business strategies for sustainable growth, service excellence, and maximum return on investment

Duties and Responsibilities

Major activities of the job
 Leads, and supports the Information Services team to ensure the provision of day-to-day high- quality ICT services that include billing, new solutions development, Cyber Security, cloud services, enterprise applications support, service center support and ICT infrastructure.
 Provides Information Technology strategic direction for operations, business development, and growth in the short, medium, and long term;
 Determines TelOne’s Information Technology System requirements and any hardware acquisitions needed to achieve the Company’s business strategy;
 Leads in the acquisition and/or development of requisite software and management of all software licenses and renewals;
 Drives the deployment and operations of Information Technology infrastructure, Data Centre, Cyber Security and Contact Centre technology;
 Ensures that Information Technology systems are appropriately scaled and efficiently designed;
 Manages technology vendor relationships in a manner that ensures cost-effective and timely procurement of hardware, software, and services;
 Ensures that technology-related policies and procedures including data security policies, blueprints, standards, and procedures are in place and adhered to;
 Advises the Technical Director on information technology network development and management for business success;
 Initiates and drives the information technology business plans in response to defined customer requirements;
 Manages relationships with stakeholders internally and externally, propose, develop and implements Information Technology, budgets for the business;
 Identifies and ensures that new and emerging technologies are evaluated, assessed and integrated into TelOne’s strategy and programmes where appropriate.
 Ensures that Information Systems projects have measurable benefits that are identified
measured and monitored during the project lifecycle.
 Ensures that all TelOne systems and networks have a degree of robustness and disaster recovery plans in line with priorities based on likelihood and impact.
 Ensures that an effective infrastructure is in place to support the Information Assurance
governance structure,
 Ensures that TelOne has the internal Information Communication Technology capacity and
capability to meet business and operational needs.
 Completes all related tasks as and when required.

Qualifications and Experience

Qualifications / Experience
 A Degree in Information Systems/Telecommunications/ Computer Science or related degree.
 A Post-Graduate Degree is an added advantage.
 Strong knowledge of Computer Systems, Software Development, New Product Development,
Cloud, Business Support Systems, Cyber Security, Operations Support Systems, Networks, and
Software.
 5 years of managerial experience in sophisticated systems, applications, and network
environments, preferably with responsibilities for the overall system, applications,
infrastructure, and network management
 Certifications in project management are an added advantage.
Competencies
 Strong management and mentoring skills.
 Good communication and interpersonal skills with employees at all levels.
 Ability to think strategically.
 Ability to multi-task and manage multiple priorities.

How to Apply

How to Apply
If you wish to be considered for the above post, please apply using the following link
http://careers.telone.co.zw/ or email to [email protected] not later than 1 March 2024 and if
you experience any application challenges on the platform please contact our Human Resources team
on [email protected]. Please note that Canvassing will disqualify applicants and
communication will be made to shortlisted candidates only.

Click to Apply