Job Description

The GSA General Manager must be able to establish work plans and objectives for the GSA derived from the principal airline corporate and regional and country strategies

Duties and Responsibilities

Overall management of the GSA operations
Liaison between GSA management and principal airline ensuring periodic reports are submitted on time
Establish work plans and objectives for the GSA derived from the principal airline corporate and regional and country strategies
Increase sales; Walk-in sales; Travel agent sales; and online sales
Set a target for sales and ticketing staff to achieve a set budget
Manage operational costs ensuring that all services are paid on time and there is no disruption of business
Manage the staff complement, ensuring time and attendance and manning of all critical stations.
Training of new staff and ensuring continuous development of the staff complement
Coordinate both outdoor and indoor sales activities, ensuring all segments are catered for, developing new sales leads, and identifying potential markets
Ensuring an updated database of all customers including agents and direct customer
Any other duty assigned by your superior.

Qualifications and Experience

Proven experience as a General Manager or similar executive role for more than 6 years
Experience in planning and budgeting
Should have worked in the Travel industry for more than 6 years
Knowledge of business processes and functions (finance, HR, procurement, operations, etc.)
Strong analytical ability
Excellent communication skills
Outstanding organizational and leadership skills
Problem-solving aptitude
BSc/BA in Business or relevant field;
MSc/MA is a must

How to Apply

The onus is on the applicant to prove that he/she meets the minimum requirements, therefore please ensure that your CV is detailed enough (refers to qualifications, competencies, skills, experience (Inclusive of duties, tenure, designation, etc.)
Applications will go through a selection process which may include competency and other forms of assessments i.e. psychometric, aptitude, etc.
Sky Voyage is committed to Employment Equity. All appointments will be made in this context.
A detailed CV should be hand delivered, emailed to: [email protected] or [email protected], or sent by courier service to: The Country Manager, 7 Falmouth Ave, Alexandra Park, Harare, Zimbabwe
The closing date will be on Friday 8 December 2023. Please be mindful of the closing date as NO late application will be considered.
All applications will be reference-checked and their qualifications verified
Sky Voyage reserves the right not to make an appointment to any of the positions contained in this action

VacancyHQ Expert Job Listing Tips

Tips for Application Success
- Highlight any relevant experience in management roles, especially with a focus on crafting regional plans and strategies. This needs to have been done over a period of more than 6 years.
- Underscore any experience in the travel industry, which should also exceed 6 years.
- Provide detailed characteristics of your analytical skills, communication proficiency and ability to solve problems efficiently.
- Demonstrate any educational qualifications, especially those at Postgraduate level, in a Business or related field.
- Exhibit knowledge in business processes and functions such as finance, HR, procurement and operations.
Highlighted Areas to Take Note
- Be aware that an explicit choice is placed on the applicant to confirm they meet the listed requirements. Therefore, appropriately tailor your CV to match these requirements.
- Be vigilant of the deadline, in this case, Friday 8 December 2023. No late submissions will be considered.
- Follow the application guidelines as stated in the listing: via email (with two choices of address available) or by courier service physically.
- Be prepared for a possible selection process that may include competency and psychometric assessments among others.
- Recognize that Sky Voyage is dedicated to maintaining Employment Equity, implying that the recruitment process will be fairly competitive.
Standing Out in a Pool of Candidates
- In my experience, a clear demonstration of strong leadership skills, especially with experience in increasing sales and managing operational costs, can separate you from other applicants.
- Speak to achievements in previous roles that demonstrate your ability to derive work plans and strategies from principal corporate ideas.
- Show a keen understanding and experience in training new staff and managing teams in critical stations.
Analysing Job Listing for Overlooked Points
- Any prior employment in "jobs in Zimbabwe" or any "vacancies in Zimbabwe" you've held that's relevant to this job could be a plus.
- The job offer emphasizes a need for both a Bachelors and Master's degree. Over time, I've noticed that entry-level candidates can miss this, assuming one will suffice.
- It's crucial to note that the GSA General Manager will act as a liaison between GSA management and the principal airline, a role which requires a seasoned diplomatic skill set.
- Lastly, note the mention of a 'Country Manager'. This suggests that the organization might have multiple operational bases, perhaps even "employment opportunities in Zimbabwe" at different locations, again indicating that broad experience in managing diverse teams could be advantageous.

Remember, job search especially for "job vacancies in zim" or "jobs in zw" requires patience and tenacity, but with a tailored CV and a focus on the points above, you could increase your chances of landing roles at recruitment agencies in Zimbabwe like Sky Voyage.