Job Description

GOLDENKNOT HOLDINGS, a dynamic Group committed to leveraging cutting-edge technology to drive business success, is looking for an IT professional to drive our technology strategy and operations. The Group IT Manager will be responsible for overseeing the entire IT function of the Group, ensuring alignment of IT strategies with business goals

Duties and Responsibilities

IT Strategy and Team Leadership.

• Develop and implement IT strategies aligned with the organizational goals.
• Provide leadership and guidance to the IT team to achieve strategic objectives.
• Lead and spearhead the setting of KPI’s, ensuring overall strategic objectives are achieved.
• Formulate IT policies and systems to support the implementation of strategies set by leadership.
• Analyze the Group IT requirements and determine its technological needs and deploy up to date infrastructure (hardware, software- operating systems etc) to meet the Group IT needs.
• Ensure systems and application stability to enhance revenue generation and attainment of targeted profits through efficiency of IT operating systems, programs and peripheral devices.

Data Analytics and Reporting

• Collaborate with IT team in developing data quality and standards, evaluating techniques to ensure data accuracy and integrity.
• Monitor and maintain data quality, accuracy, and integrity across all reporting platforms.
• Collaborate with developers to ensure that all programs allow departments to track departmental performance metrics as requested from time to time.
• Develop a real time reporting framework for key business metrics to allow a dashboard approach to deliver information to all stakeholders.
• Implement and promote the use of data analytics tools and processes to support objectives timeously to inform decision making.

Programming and Software Development

• Manage software development projects, ensuring timely high-quality deliverables.
• Oversee the development and maintenance of internal system application programs and ensure subsidiaries requirements are fully integrated.
• Collaborate with software developers and ensure stakeholders’ scope and specification meet user needs.
• Collaborate with developers and ensure regular reviews are conducted during development stage to ensure user requirements are met before any deployment is done.
• Implement best practices in software development including agile methodologies.

IT Infrastructure Management

• Plan, implement and maintain the Group IT infrastructure including network systems, servers, databases, hardware, and software etc.
• Ensure the infrastructure reliability and availability across Group subsidiaries and this includes networks, servers, and databases.
• Implement an infrastructure planned maintenance program which include systems upgrades where necessary for efficient service delivery.
• Implement scalable and resilient infrastructure solutions to meet business needs.
• Coordinate with IT team in performing daily systems monitoring and verifying performance of IT infrastructure checking efficient and effectiveness in operations to avoid any disruptions to services required.
• Lease space for data centre facilities as a cost-effective measure for productive environment and disaster recovery.
• Develop and implement a disaster recovery and business continuity plans for the whole Group.

IT Cyber Security

• Develop and enforce IT security policies and procedures to protect group data.
• Ensure every member of staff acknowledges and understand system compliance and risks and commit to adherence to SOP’s (Standard Operating Procedures).
• Conduct regular security assessments and vulnerability testing and implement interventions to mitigate risks i.e. systems upgrades.
• Implement and manage cyber security measures including firewalls, encryptions and intrusion detection systems.

IT Application

• Collaborate with Group strategic business units to identify required programs.
• Oversee the selection, implementation and maintenance of group system applications and programs.
• Ensure that IT applications meet usability acceptable performance standards.
• Ensure seamless integration of applications with existing system and drive continuous improvement, stability in performance of applications across the Group and address any incompatibility issues.

User Support Training

• Oversee the IT support function, ensuring timely resolution of user queries and requests.
• Develop and implement training programs to enhance user proficiency with IT system.
• Provide guidance and support to ensure effective use of technology in daily operations.
• Promote IT best practices and compliance among end users.

Project Management

• Lead and manage IT projects from inception to completion, ensuring on-time and budget driven requirements are met.
• Coordinate with different departments in various SBU’s to understand their IT needs and develop scope, objectives, and deliverables to ensure stakeholder requirements are met and fulfilled.
• Use project management tools and methodologies to track project progress and report on status.

People and Performance Management

• Assist in recruitment, training and mentoring IT staff, ensuring the IT team is skilled and resourced to succeed.
• Set key performance indicators to ensure understanding of scope and key deliverables.
• Implement performance management system (performance dashboards) to track and improve IT individuals and team performance.
• Conduct regular performance reviews and provide feedback and implement development improvement programs.

Qualifications and Experience

• Bachelor’s Degree in Information Technology /Computer or related field.
• A relevant Masters’ Degree is desirable.
• 10 years relevant experience in IT management with at least 5 years at senior managerial role.
• Expertise in implementing, configuring, and testing IT solutions
• Knowledge of cybersecurity best practices
• Experience with cloud computing platforms
• Strong leadership, business and communication skills
• Strong attention to detail, be creative, analytical and have excellent problem - solving skills.
• Proven track record of driving revenue and innovation through IT

How to Apply

If you are interested in the above position, please email your CV and application cover letter addressed to the The Group Human Resources Manager and send to [email protected]. Indicate the position you are applying for in the subject line. Only short-listed applicants will be contacted.