Job Description

Graduate Trainee Service Delivery

Duties and Responsibilities

Responsibilities
Attend Tasks/Job Cards and Schedule activities on Incident/Request tickets.

Implement planned solutions to problems & change tickets as directed by Service Delivery Specialist (SDS)/ Assistant Service Delivery Manager (ASDM).

Ensure completeness of detail related to, works done, diagrams, pictures and timesheets on Tasks/Job Cards & Scheduled Activities allocated.

Give frequent updates to the Customer Service Centre/ Service Delivery Administrator (s) via Task/ Job Card/ Tickets Updates.
Service delivery infrastructure deployment, maintenance & troubleshooting to satisfy Customer Value Proposition (CVP) & maintain a high service availability that meets or surpasses set Service Level Agreements (SLAs)

Qualifications and Experience

Must Have
Bachelor Degree/Diploma in Telecommunications/Electronics
1 year working experience
Good Technical Capabilities, Hands on, Diligent & Tenacious
Must be a Bulawayo Resident

How to Apply

Click to Apply