Job Description

As the General Manager, you will oversee all aspects of the hotel's day-to-day operations, with a strong focus on Food and Beverage management, conferencing, events and accommodation.
Your strong leadership skills and attention to detail will ensure that our guests receive outstanding service and that our hotel, restaurant & bar runs efficiently.
We are looking for a candidate who is highly organized, has excellent communication and interpersonal skills, and is able to handle multiple tasks and priorities.
If you thrive in a fast-paced environment and have a passion for delivering exceptional hospitality, we want to hear from you.

Duties and Responsibilities

Represent the Brand in projecting a credible image to the market and community.
Lead from the front and by example in all facets of operations and service.
Be visible around the hotel and show an active interest in your colleagues' welfare and customer service.
Ensure optimal compliance with corporate responsibilities, local health and safety, and other statutory regulations
Evaluate changes in guest needs, guest mix and market demands.
Recommend appropriate products/ services and operational changes as necessary.
Ensure that all operations departments are maximising revenue and profit potentials while minimizing costs and staying within budget guidelines.
Analyze monthly P&L and month-end reports, identify deviation from business plan goals.
Manage performance issues that arise within the operational departments.
Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental heads and team members.

Qualifications and Experience

Degree in Hospitality or a related field.
Minimum of 5 years of experience in hotel operations management or a similar role.
Strong leadership and interpersonal skills.
Exceptional customer service and communication skills.
Knowledge of industry best practices and trends.
Ability to analyze financial reports and implement strategies for improvement.
Familiarity with hotel management systems and software.
Ability to work flexible and extended hours and manage multiple priorities and properties.
*Analytical skills, strength as a developer and a leader of others, creativity, and strong planning skills are essential for this position.