Job Description

The GM will supervise the work of all heads of departments and make sure that the business runs efficiently, safely, profitably and within current legislation. The GM will ensure that the following areas are working effectively and efficiently, production, transport, work scheduling, training, marketing, or general management.

Duties and Responsibilities

Strategy Development and General Management
• Design strategy and set goals for growth and Seek out opportunities for expansion and growth by developing new business relationships
• Oversee day-to-day operations and Maintain budgets and optimize expenses
• Prepare regular reports for upper management
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement
• Uphold standards of excellence and soaring quality
• Ensure that the equipment required for operations is regularly checked for faults, that routine maintenance tasks are performed, and that repairs are scheduled and performed in the case of damage or flaws.
• Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes
• Ensure the facilities (plant and depots) are clean and comfortable for customers
• Ensure that the factory and the depots are properly secured and customers’ garments are safe.

Customer Service, Sales & Marketing,
Working with the marking department to:
• Drive sales, growth, and profits of CNC Depots
• Build, grow and manage relationships with customers
• Work with marketing team in the creation and implementation of marketing materials and promotions
• Ensure all employees are providing excellent customer service in accordance to company policy.
• Keep the highest possible customer service and make sure that the customer service is always performed in a professional way. Help customers or participants feel at ease and support special requirements.
• Build a lasting and meaningful relationship with customers to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
• Administer complaints and negative feedback from customers to address concerns and where applicable provide a quick service recovery.

Financial management duties
- supervise the accounts department to:
• Track and manage financial transactions
• Work closely with the Accounts to accurately report daily Depot activity, communicate expense information, and demonstrate a good understanding of the profitability goals of the individual depots
• Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

Human Resource Management
• Ensure employees work productively and develop professionally
• Manage employees and subordinates, working in a team or individually, to maximize their performance and contribution.
• Schedule their work and activities, give instructions, motivate, and direct the workers to meet the company objectives.
• Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed.
• Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

Qualifications and Experience

Any relevant qualification for the job and a minimum of 3 years experience on a similar role

How to Apply

Send your motivation letter and CV to [email protected] . Please state your expected salary during your application.