Job Description

FRONT OFFICE ADMINISTRATOR - BULAWAYO
Applications are invited from suitably qualified and experienced persons to fill the above vacancy that has arisen within First Mutual Health Company.

Duties and Responsibilities

Job Specification
Reporting to the Client Relations Consultant, the successful candidate will be responsible for the following:
• Receiving, capturing and allocating payments from walk-in clients.
• Receiving and initiating the underwriting of membership forms and forwarding for processing.
• Contributing to business growth by selling First Mutual Health products to walk in clients.
• Receiving, verifying and authorizing access of claims to walk in clients.
• Enrolment of members onto the health 263 system.
• Compiling daily and monthly statical membership data,
• Calculating membership revenue lost and realized.

Qualifications and Experience

Qualifications & Experience:
The ideal candidate must possess the following:
• Certificate in Marketing/Customer Service or equivalent
• 1 year working experience in customer service centre or similar environment
• Problem solving skills
• Good communication skills
• Report Writing skills

How to Apply

First Mutual Holdings Limited Group does not discriminate on the basis of race, colour, religion, sex, gender, national origin, age, disability or marital status. The Group encourages applications from minorities, women, the disabled and all other qualified applicants.
Candidates meeting the above criteria should forward their Curriculum Vitaes (CVs), copies of certificates and application letters to Group Human Resources via the following email address: [email protected]
Applications should be sent by no later than 13 December 2023

VacancyHQ Expert Job Listing Tips

Sure, here are my observations and tips:

Tips for Applicants:

Qualifications & Experience: In my experience, candidates should take note of the qualifications required, such as a Certificate in Marketing/Customer Service or similar and at least one year of experience in a related field.
Customize your CV: To align with this job vacancies in Zimbabwe, it may be helpful to emphasise your problem-solving abilities, report writing skills, and a proven track record in customer service roles.
Prioritize Practical Experience: If applicants have prior experience in handling payments, contributing to business growth, and managing membership data, it significantly augments their chances of success. Remember, jobs in ZW often require you to wear many hats.
Understand the Company: First Mutual Health Company... it's not just another of the recruitment agencies in Zimbabwe. Do your research about the company, understand its products, systems like the health 263 system and position yourself as an asset who can promptly contribute to their growth.
Keep an Eye on the Deadline: The application deadline for this position is 13 December 2023. Ensure your application reaches them well within the stipulated timeframe.

How to Stand Out:

Demonstrate Industry Knowledge: Provide specific examples of how you have contributed to business growth in your previous roles, especially those in the Zimbabwean job market. Your knowledge of the industry and local market trends can make you stand out.
Highlight Transferable Skills: Show off your problem-solving and communication skills. Don't simply mention these skills but give examples of how you've used them in your previous roles.
Show Genuine Interest: Highlight your knowledge about First Mutual Health and its products in your cover letter or interview. Genuine interest in the company and the role goes a long way.

For the Organisation:

Look Beyond the CV: Novice applicants might not have relevant job experience but could possess valuable soft skills. Judging candidates solely based on experience might cause you to overlook potential gems.
Non-Discrimination Statement: This statement is crucial to emphasise the company's commitment to equal employment opportunities in Zimbabwe but might be overlooked by applicants.
Understand Candidates’ Potential: While most applicants will be eager to show they meet your listed criteria, those who stand out will be able to demonstrate their potential to grow with the company, even if they don’t fulfill all your requirements initially.

In my experience, these tips offer a robust approach to winning that job offer in Zimbabwe, ensuring a productive employment journey in Zimbabwe's vibrant job market.