Job Description
Job Description
Applications are invited from interested and suitably qualified persons to fill in a vacancy that has arisen in the Group.
Duties and Responsibilities
• Conduct thorough inspections of damaged vehicles to assess the extent of repairs needed.
• Document and photograph vehicle damage to support the estimation process.
• Estimates cost of repairing damaged vehicles on basis of visual inspection of vehicle and familiarity with standard parts, costs, and labour rates.
• Open job cards in Pinnacle to facilitate repair process.
• Identify additional repairs or parts required during the repair process.
• Prepare accurate and detailed repair estimates using industry-standard estimating software.
• Collaborate with the repair team to ensure estimates align with labor and material costs.
• Provide clear explanations to customers regarding repair procedures and cost breakdowns.
• Maintain regular communication with customers regarding the status of repairs and any changes to the initial estimate.
• Provide exceptional customer service to enhance overall satisfaction.
• Work closely with the repair team, parts department, and management to ensure smooth coordination of repair processes.
• Collaborate with insurance adjusters to facilitate the claims process and address any discrepancies.
• Monitor the repair process to ensure work is completed according to the initial estimate and industry standards.
• Conduct final inspections to verify that all repairs meet quality expectations.
• Ensures all job cards of finished jobs are appropriately closed.
• Maintain accurate and up to date records of work done.
• Facilitate the safe handover or delivery of customers’ vehicles.
• Ensuring customer complaints are investigated thoroughly and resolved.
• Provide necessary daily, weekly and monthly reports on customer calls.
Qualifications and Experience
• Class 1 Journeyman in panel beating and spray painting, vehicle mechanics or any equivalent qualification.
• Clean Class 4 Driver’s Licence
• Knowledge of Zimbabwean automotive industry standards and repair methodologies.
• Attention to detail and accuracy in estimating repair costs.
How to Apply
Interested qualified candidates should send their applications to Human Resources Department, through email to [email protected] no later than Friday, 26th of April 2024, stating the job applied for in the email subject.
Please note that only shortlisted applicants will be responded to.