Job Description

We are looking for enthusiastic, self–motivated, and committed individuals to join our Dynamic
Team Members for the positions below:

Data & Broadband Services Manager (Grade D3)
The incumbent will be responsible to the Head Infrastructure Operations.
Basic Function
Directs the operation and maintenance of Data and Broadband networks to meet the growing
demand for broadband services in the country and client expectations.

Duties and Responsibilities

Major activities of the job
 Provides leadership and operational management for the Data and Broadband Networks to
ensure services are delivered to agreed standards.
 Develops and manages annual operational plans and objectives for the maintenance,
installation and operation of the national Data and Broadband Infrastructure and Services.
 Manages the operations and maintenance of TelOne Data Centre to ensure high availability.
 Manages the provisioning and maintenance of data communication services (Leased Internet,
VPN, ADSL broadband, GPON broadband, and Wi-Fi broadband) and ensures minimum service
turnaround times and high service availability to meet client expectations.
 Ensures maintenance of accurate Data and Broadband network records inventory to
facilitate quick service delivery and service assurance processes.
 Nurtures a desirable work culture in the department that is conducive to high productivity in
the workplace
 Supervises and provides technical leadership and guidance to the Data and Broadband team
and inspires them to achieve goals through innovation, quality, and excellence.
 Enforces compliance with policies and regulations, and ensures that all employee issues are
addressed and resolved.
 Negotiates Service Level Agreements with upstream, downstream and peer Data and
Broadband service providers.
 Liaises continually with peer and upstream bandwidth providers such as WIOCC, Telkom SA
etc. to ensure the smooth operation of the Data and Broadband network.
 Identifies Data and Broadband network development needs and liaises with National
Planning in the deployment of new technologies to meet those needs.
 Completes all related tasks as and when required.

Qualifications and Experience

Qualifications / Experience
 A Degree in Computer Science, Information Technology/Systems, Electronics or Electrical Engineering or Telecommunications.
 Post Graduate qualification in Telecommunications will be an added advantage.
 5 years of hands-on experience in a similar role with at least 2 years at supervisory level.
Competencies
 Strong management and mentoring skills.
 Good communication and interpersonal skills with employees at all levels.
 Ability to think strategically.
 Ability to multi-task and manage multiple priorities.

How to Apply

How to Apply
If you wish to be considered for the above post, please apply using the following link
http://careers.telone.co.zw/ or email to [email protected] not later than 1 March 2024 and if you experience any application challenges on the platform please contact our Human Resources team
on [email protected]. Please note that Canvassing will disqualify applicants and
communication will be made to shortlisted candidates only.

Click to Apply