Job Description

The role involves project scoping and management, client maintenance, developing healthy customer relationship, customer training, evaluating and analysing customer needs, building trust and transparency with clients, onboarding new clients, acting as a customer advocate, encouraging customers to upgrade their products, promoting customer loyalty, business development. One should have a strong background in IT, Accounting/Audit.

Duties and Responsibilities

The role involves project scoping and management, client maintenance, developing healthy customer relationship, customer training, evaluating and analysing customer needs, building trust and transparency with clients, onboarding new clients, acting as a customer advocate, encouraging customers to upgrade their products, promoting customer loyalty, business development. One should have a strong background in IT, Accounting/Audit.

Qualifications and Experience

Qualifying criteria which are key to the successful performance of the Customer Success Consultant Role are;
• Degree in IT, Computer Science, Finance, Accounting or any related qualification with five years’ experience
• Background in programming and web development
• Knowledge of ERP Systems
• Project Management
• Helpdesk
• Facilitating training programmes
• Support Services
• Ability to make and create a power point presentation and deliver the presentation
• Call on clients (new and existing) to build and maintain ongoing relationships
• Deliver excellent customer service
• Maintain up-to-date knowledge of products & technology
• Excellent multi-tasking and organizational abilities & high attention to detail
• Excellent phone and interpersonal skills
• Aged 30+
• Must have prior and proven sales experience

Desired Skills and Competencies:
• A keen interest in technology, the ability to self-tech
• Prior marketing and customer service experience
• Prior accounting/Auditing knowledge
• Strong sense of ownership of their work
• A healthy sense of self and purpose
• Analytical, assertive, inquisitive and highly intuitive
• Python
• C++

How to Apply

Please submit your application via this link: https://www.optimizehire.org/apply-job?i=MTYwNA%3D%3D and select Customer Success Consultant (Harare, Mashonaland Central, Zimbabwe) position from the Job Opening drop-down menu.