Job Description

The role involves client maintenance and retention, ensuring that clients obtain full value of the products they have purchased. Project scoping and management Managing client expectations through service delivery in line with Service Level Agreements. One has to be HIGHLY comfortable with working with technology. Knowledge of digital screens, POS, printers and projectors.

Duties and Responsibilities

Qualifications and Experience

Qualifying criteria which are key to the successful performance of the software sales consultant role are:
• Degree in IT, Computer Science or Hardware Technician diploma or any related qualification with five years’ experience
• Computer, Printer, Point of Sale and related hardware repairs experience
• Roll out of hardware and related software projects
• Background in programming and software installation
• Knowledge of ERP Systems
• Project Management
• Worked in a process automation environment
• Mature over 35 years of age
• Good IT Knowledge
• Support Services
• Ability to make and create a power point presentation and deliver the presentation
• Call on clients (new and existing) to build and maintain ongoing relationships
• Deliver excellent customer service
• Maintain up-to-date knowledge of products and technology
• Excellent organizational abilities and high attention to detail
• Excellent communication and interpersonal skills
• Must have prior and proven related experience
• Must enjoy client services

Desired Skills and Competencies:
• A keen interest in technology, the ability to self-tech
• Prior marketing and customer service experience
• Prior accounting knowledge
• Strong sense of ownership of their work
• A healthy sense of self and purpose
• Analytical, assertive, inquisitive and highly intuitive
• Android, IOS knowledge

How to Apply

To apply for this position, please submit your application via this link: https://www.optimizehire.org/apply-job?i=MTYwNA%3D%3D and select the Customer Success Consultant (Harare, Mashonaland Central, Zimbabwe) position from the Job Opening drop-down menu.