Customer Service Student Attachee

Job Description

Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders.

We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills

Duties and Responsibilities

Receive all Customer requests, incidents and enquires
Provide first level trouble shooting of Customer problems
Generate tickets for each service Incident and request
Escalate Issues per SLA

Qualifications and Experience

Studying towards Degree in Telecommunications or equivalent
Good communication Skills
High digital literacy
Laptop for work use

How to Apply

Click to Apply

VacancyHQ Expert Job Listing Tips

Five Tips That Will Assist People Applying for This Job Listing

  1. Align Your CV: In my experience, tailoring your CV to match the job requirements can make all the difference. Highlight your telecommunications or equivalent study background and any hands-on problem-solving experiences.

  2. Showcase Your Skills: Highlight your proactiveness and problem-solving skills. These are vital aspects that the recruiters in this job's vacancies in Zimbabwe will look out for.

  3. Digital literacy: Make sure you shine a light on your high digital literacy. In the ever-evolving Zimbabwean job market, this skill could set you apart.

  4. Highlight proper use of laptop and professional communication: You need to emphasise your ability to professionally communicate over digital platforms as the job requires handling customer requests.

  5. Show your eagerness to learn and grow: Draw attention to your openness to learning, as this position offers the chance to learn alongside accomplished leaders.

Five Crucial Areas Applicants Must Note

  1. Get a better understanding of the job: Novice applicants often miss the importance of understanding the SLA (Service Level Agreement). In my years of career guidance consultations in Zimbabwe, understanding the organisation's culture is paramount.

  2. Notice the role and responsibilities: Jobs in ZW, like elsewhere, require you to have a good understanding of the position you're applying for.

  3. Understand the qualification requirements: Surety in knowing that your qualifications and experience match the job listing is necessary.

  4. Note the mode of application: The mode of application is specified as online. However, it doesn't provide an application date. Always apply as early as possible.

  5. Identify areas for growth: Based on what the job offers, note areas you can pick up new skills or deepen your knowledge further.

Top Three Things a Candidate Can Do to Stand Out

  1. Accomplish tasks and deliver: Recruiters in Zimbabwe are always looking for candidates who have a “get it done” spirit. Make sure to allude to this part of yours in your application.

  2. Convey your troubleshooting ability: Demonstrating an aptitude for troubleshooting could set you apart in the candidate pool.

  3. Mediate Your Qualifications: Show how you are actively obtaining qualifications in the relevant field of telecommunications.

Three Important Aspects Novice Applicants Tend to Miss

  1. The format of the application: Despite the flood of job vacancies in Zim, novice applicants often overlook the importance of properly structuring their applications. In this job, for instance, an application submitted online is a prerequisite.

  2. Be Proactive: In the span of my experience, I've noticed that candidates often don't show enough proactiveness, a trait this organisation is seeking.

  3. Pay attention to the growth opportunities: Such employment opportunities in Zimbabwe often come with growth and learning opportunities, something that often goes unnoticed by new applicants. Highlight and express interest in this aspect.

Telco logo

Location: Harare
Company: Telco
Expiry Date: 2023-12-29 00:00:00