Job Description

Job Title: Customer Service Representative

Location: Harare, Zimbabwe

Job Description: We are seeking a dedicated and well-spoken Customer Service Representative to join our team in Harare. The ideal candidate will be responsible for providing exceptional customer support and ensuring customer satisfaction.

Duties and Responsibilities

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat.
Resolve customer issues in a timely and efficient manner.
Maintain accurate records of customer interactions.
Collaborate with team members to improve customer service processes.

Qualifications and Experience

Requirements:

Ability to type at least 25 words per minute.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Previous customer service experience is a plus.

How to Apply

How to Apply: Interested candidates should send their CV and a cover letter to [email protected] by 23 September 2024.