Job Description

CUSTOMER SERVICE OFFICER (MATERNITY COVER) -MASVINGO
About the Role
Zimnat Financial Services is seeking a proactive and detail-oriented Customer Service Officer to oversee the branch's daily operations and ensure the delivery of quality service to our valued clients as follows:
Contract Type Fixed Term (5 months)

Duties and Responsibilities

Key Responsibilities:
• Oversee branch credit administration.
• Manage reporting and information systems i.e. Musoni, Ndasenda and Financial Clearing Bureau (FCB).
• Implement security and document management procedures.
• Conduct training, and supervision of operations staff.
• Ensure risk management and compliance with company policies.
• Deliver exceptional customer service at the branch.
• Manage branch cash operations.

Qualifications and Experience

Key Competencies:
• Strong analytical and numerical skills.
• Excellent interpersonal and customer service abilities.
• Ability to work manage multiple priorities effectively.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• High level of integrity and professionalism.
• Proficiency in financial software and MS Office applications.
Qualifications & Experience:
• A degree in Business, Banking, Finance, or a related field.
• At least 2 years of experience in branch administration is preferred.
• Experience in customer relationship management.
• Demonstrated ability to improve operational efficiencies and implement best practices.

How to Apply

How To Apply:
Being an equal opportunity employer, applications supported by CVs are encouraged from qualified individuals regardless of race, religion, sex or disabilities not later than 23 February 2025 by following the link below:

Click to Apply