Job Description

Applications are invited from suitably qualified and experienced persons and interested candidates for the position of Customer Experience Specialist. The three vacant positions are for our Zvishavane, Bulawayo and Hwange Offices.

Duties and Responsibilities

Reporting to the Regional Customer Service Officer, the main purpose of the job shall be to provide Sales and Customer Support services within the Group Customer service centres through maintaining physical facilities systems, service processes in a state of readiness to service customers and selling and distribution of Group products and services.
Servicing the Group Customers through
•Selling of products and Services.
•Issuing short term insurance policies (Motor, Travel, Home, Licensing Services)
•Providing medical aid support services (Membership Services)
•Attending general inquiries
•Managing stakeholder relations
•Gathering market intelligence (Brand, Products, Competitor Activity)

Qualifications and Experience

Qualifications:
•Degree in Insurance and Risk Management, Business studies, or equivalent.
•A marketing qualification will be an added advantage.
•2 'A' Levels.

The Ideal Candidate Must Have:
•At least 2 years' experience as a customer experience specialist, or a similar customer support role, with exposure to the insurance and medical aid environment.
•Short term insurance experience a must.
•Experience in gathering and interpreting customer experience information.
•Knowledge of online customer engagement platforms and channels.
•Good problem-solving and decision-making skills.
•Strong client-focus.
•Positive attitude with willingness to learn.
•Mathematical aptitude.
•Flexible and adaptable, contributing to a positive team environment.
•Commitment to handling private and confidential information with a high degree of professionalism.
•Good written and verbal communication skills

How to Apply

All interested qualified and experienced candidates with the above-mentioned pre-requisites must apply via the Cell Insurance Website www.cellinsurance.co.zw. Kindly attach a detailed CV, certified copies of educational and professional qualifications, stating the current and expected remuneration details on the CV by end of day Tuesday 6 February 2024.