Job Description

Reporting to the Regional Customer Service Officer, the main purpose of the job shall be to provide Sales and Customer Support services within the Group Customer service centres through maintaining physical facilities systems, service processes in a state of readiness to service customers and selling and distribution of Group products and services.

Duties and Responsibilities

Servicing the Group Customers through

• Selling of Products and Services.
• Issuing Short Term Insurance Policies (Motor, Travel, Home, Licensing Services)
• Providing Medical Aid support services (Membership Services)
• General Inquiries Management
• Relationship Management & Customer Care.
• Market Intelligence Gathering (Brand, Products, Competitor Activity)
• Customer and Stakeholder interactions.
• Quality Assurance

Qualifications and Experience

Qualifications:

• Degree in Insurance and Risk Management, Business studies, or equivalent.
• A marketing qualification will be an added advantage.
• 2 'A' Levels.
The Ideal Candidate Must Have:

• At least 2 years' experience as a customer experience specialist, or a similar customer support role, with exposure to the insurance and medical aid environment. Short term insurance is a must and only candidates with short term exposure shall be shortlisted.
• Experience in gathering and interpreting customer experience information.
• Knowledge of online customer engagement platforms and channels.
• Good problem-solving and decision-making skills.
• Strong client-focus.
• Positive attitude with willingness to learn.

How to Apply

All interested qualified and experienced candidates with the above-mentioned pre-requisites must apply via the Cell Insurance Website www.cellinsurance.co.zw. Kindly attach a detailed CV, certified copies of educational and professional qualifications, stating the current and expected remuneration details by end of day Monday 25 March 2024.