Job Description

Job Summary
Cimas is a medical aid society whose purpose is to inspire healthier communities by providing global standard health and wellness solutions. In pursuant to this purpose, Cimas is searching for a Customer Experience Representative to provide telephonic, email, social media platforms and internet points for customers to obtain information and support regarding company products and services.

Duties and Responsibilities

The successful candidate will be responsible for:
• Attending to inbound calls.
• Resolving member queries and complaints.
• Tracking members' payments.
• Tracking and reporting trends in customer calls.
• Upselling of products and services.
• Identifying, documenting and reporting customer call trends.
Key Competences
The ideal candidate should possess clear verbal and written communication skills, with a capacity to produce accurate reports. Additionally, the candidate should be able to analyse and solve work-related problems to achieve the correct outcomes.

Qualifications and Experience

Qualifications
• A Diploma in Business Management, Marketing Management, Customer Services or equivalent.
• At least 2- 4 years working experience as a Customer Experience/Business Administrator or in a similar or related environment.

How to Apply

If you are interested and you meet the stipulated requirements, please submit your letter of motivation and CV to [email protected], clearly highlighting the position applied for in the email subject. Applications to reach the above no later than 07 October 2024.