Job Description

WE ARE
RECRUITING
CONTACT CENTRE &
CUSTOMER EXPERIENCE
MANAGER

Duties and Responsibilities

MAJOR RESPONSIBILITIES
1. Developing objectives for the contact Centre day-to-day activities
2. Conducting effective resource planning to maximize the productivity of
resources (people, technology etc.)
3. Collecting and analyzing Contact Centre statistics (sales rates, costs, customer
service metrics etc.) as well as customer across all the other customers touch
point (walk in clients, social media, website and other platforms)
4. To formulate and implement marketing strategies for the group through;
o Customer relationship management Database Development
o Competitive Analysis
o Crisis Marketing Management
o Leveraging Marketplace Opportunities
o Claim or close the market share gap from major competition
o Develop and maintain relationships and communication with key partners
o To manage Corporate Brand
o to analyze, identify market trends and administer change

Qualifications and Experience

QUALIFICATIONS
 Minimum requirements
1. A first Degree from a recognized University is a MUST.
Additionally, a degree in Commerce or Marketing is an
added advantage.
2. Certificate in Digital Marketing
3. A minimum of 4 years’ working experience in the insurance
sector/exposure to insurance products will be an added
advantage.
3. MBA/ MSC is an added advantage.
OTHER REQUIREMENTS/COMPETENCES
o Product knowledge
o Patient/empathetic
o Self-control
o Emotional intelligence
o Well-spoken at least 2 languages
o Negotiating skill

How to Apply

If you meet the above criteria, send on email to [email protected] /[email protected] by the 19th of April 2024.

Customer Experience Manager

Job Description

Duties and Responsibilities

Qualifications and Experience

How to Apply